German Social Media Customer Associate - Athens

speakit; Kentucky; Remote; USD 100,000 - 125,000; Full time

Job summary

A customer support company in Greece is seeking fluent German speakers for the role of Social Media Customer Associates. Responsibilities include resolving client issues across various communication channels and assisting with online marketing products. The position offers complete relocation support and competitive salary packages, making it an excellent opportunity for individuals ready to start their career in the dynamic field of customer service.

Benefits

Complete relocation support

Competitive monthly salary

Monthly Performance Bonus

Health package

Full training by certified instructors

Professional growth & development opportunities

Free online Greek language courses

State-of-the-art premises

Responsibilities

• Analyze issues of business customers and find resolutions.
• Address issues via chat, email, or phone channels.
• Close customer inquiries regarding online marketing products.
• Assist users in recovering account information.

Skills

Native/Fluent in German

Good command of English (B1-B2 level)

Tech-savvy

Excellent Verbal & written communication skills

Ability to organize and follow up multiple tasks

Job description

Do you want to start a career in Customer Support for Social Media?

Are you a fluent German speaker?

We are looking for German Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career!

Responsibilities

• Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them
• Address issues via chat, email or phone channels, following operating procedures
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment-related issues
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Qualifications

• Native/Fluent in German
• Good command of English (B1-B2 level)
• Tech-savvy and curious about new technologies mentality
• Excellent Verbal & written communication skills
• Ability to organize and follow up multiple tasks with accuracy and timeliness

Benefits & Perks

• Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
• Competitive monthly salary + 2 extra salaries per year
• Monthly Performance Bonus
• Health package
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with a relaxing break area

Only CVs in English will be reviewed.