German Language Customer Service Associate - Call Center Job

Mashreq Bank; Germany (OH); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a German-speaking Customer Service Associate to support their dynamic call center team. You will assist customers in both German and English, ensuring their inquiries are handled with professionalism. Ideal candidates possess excellent communication skills and a passion for customer service. This position offers flexible shifts, competitive salary, and opportunities for career growth.

Benefits

Competitive salary

Health and wellness benefits

Paid training

Career development opportunities

Employee discounts

Qualifications

• Previous experience in a call center or customer service role preferred.
• Experience handling German-speaking customers is a plus.
• Prior experience with CRM systems is beneficial.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in German and English.
• Provide accurate and timely responses to customer questions.
• Assist customers with product information and order processing.

Skills

Fluency in German (C1/C2 level)

Fluency in English (B2 level or higher)

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-focused attitude

Tools

Microsoft Office

Customer service software

Job description

Job Summary

The Elite Job is seeking a German-speaking Customer Service Associate to join our dynamic call center team. In this role, you will provide top-notch support to our German-speaking customers, ensuring their inquiries are handled professionally and efficiently. This is an exciting opportunity for individuals with excellent communication skills and a passion for customer service.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in German and English.

• Provide accurate and timely responses to customer questions and concerns.

• Assist customers with product information, troubleshooting, and order processing.

• Maintain a high level of professionalism and customer satisfaction.

• Accurately log interactions and resolutions in the CRM system.

• Escalate complex issues to the appropriate department when necessary.

• Meet performance targets and quality assurance guidelines.

Required Skills and Qualifications

• Fluency in German (C1/C2 level) and English (B2 level or higher).

• Excellent verbal and written communication skills.

• Strong problem-solving and multitasking abilities.

• Ability to work in a fast-paced call center environment.

• Proficiency in Microsoft Office and customer service software.

• A positive and customer-focused attitude.

Experience

• Previous experience in a call center or customer service role preferred.

• Experience handling German-speaking customers is a plus.

• Prior experience with CRM systems is beneficial.

Working Hours

• Full-time and part-time shifts available.

• Flexible scheduling, including weekends and holidays, may be required.

• Remote work options may be available depending on location.

Knowledge, Skills, and Abilities

• Strong active listening and interpersonal skills.

• Ability to work independently and as part of a team.

• Excellent organizational and time management skills.

• Quick learner with adaptability to new systems and processes.

• High attention to detail and accuracy in data entry.

Benefits

• Competitive salary and performance-based bonuses.

• Health and wellness benefits.

• Paid training and career development opportunities.

• Remote work options (if applicable).

• Employee discounts and other company perks.

Why Join The Elite Job?

• Be part of a global and diverse team.

• Work in a supportive and professional environment.

• Opportunities for career growth and skill enhancement.

• Engage with customers from different backgrounds and industries.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a cover letter detailing their relevant experience. Please apply through our official website or send your application to us. Shortlisted candidates will be contacted for an interview.

Join The Elite Job and start your career in a thriving customer service environment!