German Customer Support for Pharmaceutical Company

speakit; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading pharmaceutical company is seeking a Customer Service Agent to assist with medical device inquiries. This remote position requires C2 level German and B1-B2 level English skills. Responsibilities include managing customer inquiries and maintaining database accuracy. The role offers a competitive salary of €1200, plus bonuses and meal vouchers, in a multicultural environment focused on development.

Benefits

Competitive salary

Extra productivity bonuses

Meal vouchers

100% remote work

Provided equipment

Ongoing training and development

Career development opportunities

Qualifications

• C2 level in German required.
• B1-B2 level English skills needed.
• Previous customer support experience is an advantage.

Responsibilities

• Answer inbound calls and emails within guidelines.
• Deal with customer enquiries ensuring high service levels.
• Maintain accuracy and security of customer information.

Skills

C2 level in German

B1-B2 level English skills

Strong phone contact handling skills

Active listening skills

Ability to multitask

Team spirit

Customer support experience

Job description

Do you speak German? Do you want to work for one of the biggest pharmaceutical companies? Do you want to work 100% remotely from all over Greece?

Then we want you to work for one of the greatest companies in the pharmaceutical industry! On behalf of our client we are looking for a talented & communicative Customer Service Agent to join a dynamic and human oriented team, to assist them daily on issues with their medical devices!

Responsibilities

• Comply with the company’s policies and procedures to meet business requirements
• Answer inbound calls and emails within guidelines/goals
• Be responsible for dealing with all customer enquiries ensuring the highest level of service
• Maintain accuracy and security of customer information on the database
• Provide friendly and efficient service to the worldwide community
• Identify and escalate issues appropriately
• Monitor and control numerous concurrent tasks
• Proactively and independently work to meet targets and goals

Qualifications

• C2 level in German
• B1-B2 level English skills
• Strong phone contact handling and active listening skills
• Ability to multitask, prioritize and manage time effectively
• Adaptive skills and team spirit
• Previous customer support experience in a relevant role will be considered an advantage

Benefits

• Competitive salary (1200€)
• Extra productivity bonuses
• Meal vouchers (100€-130€/month in supermarket vouchers)
• 100% remote all over Greece
• All the equipment will be provided and sent to your home
• First class ongoing training and development
• Career development opportunities

• Multicultural and modern working environment
• Sports

Relocation support package is covered, if you want to relocate to Athens

Only CVS in English will be reviewed