German Client Service Consultant | Singapore Airlines - Athens

speakit; Kentucky; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading travel service company is seeking German speakers for the Client Service Consultant role. This position involves providing quality service for Singapore Airlines, handling customer inquiries via various channels. Ideal candidates possess excellent German and English skills, with customer service experience preferred. The role offers a competitive salary, performance bonuses, and a relocation package for those moving abroad.

Benefits

Competitive monthly salary

Monthly performance bonus

Relocation package (air tickets, accommodation, taxi)

Qualifications

• Experience in the customer service sector will be considered a plus.
• Computer literacy.
• Ability to manage change and work under pressure.

Responsibilities

• Receive and process incoming calls, emails and social media requests.
• Ensure and provide quality of service to customers, handle inquiries and complaints.
• Develop and recommend changes to procedures to increase accuracy and efficiency.

Skills

Native or near-native level of German

Very good command of English

Excellent communication skills

Multitasking in a fast-paced environment

Job description

At Speakit we are searching for German speakers to work as Client Service Consultants for Singapore Airlines, a leading airline company worldwide!

Imagine a work day, during which you will deal with one of the biggest pleasures in life; traveling.

On top of this, you will do it in Greece, the country where sunny and summer days are not the exception but the rule!

We think it would be amazing!

Do you agree?

If yes, kick-start your career in the travel industry today!

• Receive and process incoming calls, emails and social media requests
• Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner
• Develop and recommend changes to existing procedures to increase accuracy and efficiency of the Customer Service department as a whole
• Be the first point of contact for one of the world\'s first-class airlines by resolving basic questions and queries of their clients
• Report technical issues, customers’ complaints and other problems

Native or near-native level of German (oral and written)

Very good command of English

Experience in the customer service sector will be consider as a plus

Computer literacy

Excellent communication skills and a can-do attitude

Quality focus and multitasking in a fast-paced environment

Ability to manage change and work under pressure

EU Passport

• Competitive monthly salary
• Monthly performance bonus
• 200EUR upon training completion
• 300EUR after 3 months of employment
• Monthly rent allowance for abroad candidates
• Full time position
• Relocation package (air tickets, 1-2 months free accommodation, taxi from the airport)
• 2 extra salaries per year
• Health package