Geriatric Social Services Coordinator

Century HCC; Wilkes-Barre (Luzerne County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Daily Pay with Tapcheck

Paid Time Off & Holiday Pay

401(k)

Life Insurance

Short-Term Disability

Job summary

Chestnut Hill Rehabilitation & Healthcare Center in Wilkes-Barre, PA is seeking a compassionate Social Services professional to support residents and families. You will assist with admissions, care planning, discharge coordination, resident advocacy, and ensuring a positive resident experience under the direction of the Social Services Director.

The role emphasizes empathetic communication, collaboration with an interdisciplinary team, and adherence to federal, state, and facility regulations.

Qualifications

• Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred.
• Previous experience in healthcare, long-term care, customer service, or social services preferred.
• Experience working with the geriatric population is a plus.
• Strong communication, organizational, and interpersonal skills.
• Ability to demonstrate empathy, professionalism, and excellent customer service.
• Basic computer proficiency and documentation skills.
• Valid Pennsylvania Driver's License preferred.
• Ability to lift up to 30 pounds (with or without reasonable accommodation).

Responsibilities

• Assist residents and families with adjustment to the facility and provide ongoing emotional support.
• Welcome new admissions and help orient residents and families to the facility.
• Assist with psychosocial assessments and required documentation as directed.
• Participate in care plan meetings and interdisciplinary team meetings.
• Help coordinate resident room changes and communicate changes with appropriate departments.
• Assist with discharge planning and coordinate post-discharge follow-up calls within 48 hours.
• Address resident and family questions, concerns, and requests, referring complex issues to the Social Services Director.
• Attend Resident Council meetings and assist with follow-up on resident concerns.
• Assist with admission paperwork, discharge documentation, and resident signatures.
• Help maintain accurate resident records and required social services documentation.
• Assist with PASRR, 408 forms, MA-51s, Notice of Non-Coverage letters, and other regulatory documentation as assigned.
• Complete assigned MDS sections under the direction of the Social Services Director, when applicable.
• Coordinate communication between residents, families, and the interdisciplinary care team.
• Assist with facility tours and admissions support as needed.
• Participate in marketing and community outreach activities when requested.
• Maintain confidentiality of resident information and comply with HIPAA regulations.
• Follow all facility policies, state regulations, and federal guidelines.
• Perform other duties as assigned.

Skills

Communication skills

Organizational skills

Interpersonal skills

Empathy

Customer service

Documentation skills

Education

Associate's or Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or a related field

Job description

Chestnut Hill Rehabilitation & Healthcare Center in Wilkes-Barre, PA is seeking a compassionate Social Services professional to support residents and families. You will assist with admissions, care planning, discharge coordination, resident advocacy, and ensuring a positive resident experience under the direction of the Social Services Director.

The role emphasizes empathetic communication, collaboration with an interdisciplinary team, and adherence to federal, state, and facility regulations.