Gerente de Acuáticos

British Swim School of Menomonee Falls; Menomonee Falls (WI); On-site; USD 60,174,000 - 65,904,000; Part time

Benefits offered by this job

Paid Manager Training

British Swim School apparel provided

Birthday off with pay

Performance-based bonus opportunities

Job summary

British Swim School of Menomonee Falls is seeking an Aquatics Manager to lead daily operations of the swim program, ensuring a safe, fun, and high-quality experience for families and swimmers. You will oversee instructors, schedules, and customer service while upholding the brand standards.

The role emphasizes leadership, onsite coaching, and operational excellence, with training provided and opportunities for bonuses based on performance.

Qualifications

• Must have high school diploma or equivalent.
• 1+ years of customer service experience.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead with professionalism, integrity, positivity, and accountability.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Recruit, train, coach, and develop a team of swim instructors.
• Create and manage employee and lesson schedules for operations excellence.
• Provide outstanding customer service onsite.
• Assist with swim lessons as needed.
• Resolve escalated customer concerns with professionalism and care.
• Monitor program quality and maintain British Swim School standards.
• Support business growth through member retention and exceptional customer experiences.

Skills

Leadership

Customer service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

A position at British Swim School is more than just a job. It is an opportunity to develop leadership skills, grow professionally, and make a lasting impact in your community by helping ensure the "Survival of the Littlest."

As an Aquatics Manager, you will play a vital role in creating a safe, fun, and supportive environment where children and families gain lifesaving water safety skills and confidence around water.

Compensation & Benefits

• Competitive pay based on experience: $21 - $23 per hour.
• Paid Manager Training at a British Swim School training facility, setting you up for success from day one.
• British Swim School apparel provided, including branded uniforms and gear.
• Birthday off with pay because we believe celebrating our team matters.
• Performance-based bonus opportunities for achieving operational and business goals.

The Position

The Aquatics Manager oversees the daily operations of our swim program, ensuring a safe, consistent, and exceptional experience for swimmers, families, and team members. This role combines leadership, onsite customer service, team development, and operational excellence to help deliver the outstanding experience families expect from British Swim School.

Your Responsibilities

• Recruit, train, coach, and develop a team of exceptional swim instructors
• Create and manage employee and lesson schedules to ensure operational excellence
• Provide outstanding customer service onsite.
• Assist with Swim lessons as needed.
• Resolve escalated customer concerns with professionalism and care
• Monitor program quality and maintain British Swim School standards
• Support business growth through member retention and exceptional customer experiences

Minimum Qualifications

• High school diploma or equivalent
• One or more years of customer service experience
• Strong communication, organizational, and problem-solving skills
• Ability to lead with professionalism, integrity, positivity, and accountability
• Ability to work independently while managing multiple priorities

Preferred Qualifications

• Experience in aquatics, swim instruction, fitness, recreation, or team management preferred
• Specialized aquatics certification is desirable but not required
• Lifeguard, CPR, and First Aid certifications are a plus and may be obtained during training
• One or More Years of Management Experience is preferred.

Compensation

• $21 - $23 per hour
• Up to 20 hours per week

Join British Swim School and become part of a team dedicated to teaching lifesaving skills, building confidence, and making a positive difference for families in our community every day.