GEOC Watch Officer - Operations Center

Allied Universal; Bethesda (MD); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Health insurance

401k plans

Career progression

Paid training

Job summary

Allied Universal in Bethesda, MD is seeking a Watch Officer to join our Global Emergency Operations Center on a full-time basis. You will monitor alerts, coordinate with on-call staff, and produce incident-focused information for stakeholders in a fast-paced security operations environment.

Requirements include at least 2 years in security operations, strong English communication, and proficiency with MS Office.

Qualifications

• Minimum 2 years of security operations or 24x7 security operations center experience.
• Experience in basic security analysis, problem solving, handling inquiries, incident assessment, and triaging reports.
• Basic working knowledge of data protection policies (GDPR) and keeping sensitive information secure.
• Ability to stay calm under pressure and respond to incidents professionally.
• Evidence of continuous professional development (CPD).
• Must be highly proficient in Microsoft Office applications and able to use office technology.

Responsibilities

• Assess alerts to determine impact on client assets.
• Staff GEOC’s 24x7x365 hotline and respond to inquiries.
• Create and distribute incident-specific products for stakeholders.
• Create and distribute wellness checks via mass notification tool.
• Contact on-call client staff during incident management.
• Monitor and respond to GEOC emails.
• Monitor special events and produce traveler news products.
• Follow SOPs to complete daily tasks.

Skills

Customer service

English communication

Prioritization

MS Office basics

Geography knowledge

Information analysis

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is Hiring Full Time Global Emergency Operations Center – Watch Officer in the Bethesda, MD area

HIRING FOR ALL SHIFTS!

Pay Rate: $35.49 per hour

Weekly pay as well as DailyPay, work today, get paid today options!

Uniforms and equipment provided at no cost, Excellent benefits, Career progression, and paid training!

• Active DOD Secret Clearance Preferred.
• If not DOD Secret Cleared must be an eligible candidate to obtain; within 1 year of employment - Sponsorship Available.
• Referral Bonuses. Both Referred and Referring Employees recieves a payout.

The Watch Officer position supports the client’s Global Emergency Operations Center (GEOC) with the identification of crisis incidents that have the potential impact on client’s assets and to support client’s incident management process.

The GEOC is a fast-paced, collaborative and open floorplan operations center that requires the successful candidate to work effectively under pressure and to be aware of interpersonal relationships and manage them judiciously and empathically. This environment requires that the successful candidate can multi-task and rapidly shift task priorities to meet the changing operational requirements.

The successful candidate should have the following skills:

• Customer Service Skills
• Ability to speak/read/write in English and have strong written and verbal communication skills.
• Prioritization Skills
• Familiarity with MS Office basics (Word, Excel, PowerPoint) is required.
• Familiarity with world geography
• Ability to analyze information from multiple sources and assess potential impact to client assets.
• Ability to multi-task, work in a fast-paced environment, and perform detail-oriented work.

The successful candidate is responsible for the following tasks:

• Assessment of alerts to determine impact to client Assets. Alerts can be generated through:
• oSubscription Based Alerting Services
• oOpen-Source Resources / Research
• oClient Request
• Staffing the GEOC’s 24x7x365 hotline and responding to employee inquires and provide the appropriate guidance.
• Creation and distribution of incident specific products that are distributed to stakeholders.
• Creation and distribution of employee wellness checks through client’s mass notification tool.
• Contacting the on-call client proprietary staff member during the incident management process.
• Monitoring and responding to emails sent to the GEOC Resource account.
• Special event monitoring and product creation.
• Creation and distribution of products distributed to employees with news relevant to travelers.
• Following other standard operating procedures to complete daily tasks.

Minimum Requirements:

• Must possess a minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment
• Must possess experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment, and triaging reports
• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure
• Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient and timely manner with minimal supervision where appropriate
• Evidence of continuous professional development (CPD)
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
• Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required
• Professional, articulate and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills required
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent, or 5 years of verifiable experience.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universalwill consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.