Genetic Counseling Assistant

Genetic Support Foundation; Olympia (WA); Remote; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

Work equipment provided

Bilingual English/Spanish (nice tohave

Job summary

Genetic Support Foundation is seeking a Genetic Counseling Assistant to support our genetic counselors and telehealth services. The role centers on patient access, referrals, and administrative workflows in a remote environment for Washington residents.

You will help with scheduling, insurance checks, and coordinating testing logistics, while maintaining HIPAA standards and clear, compassionate communication with patients and providers.

Qualifications

• A bachelor’s degree or equivalent experience.
• 1-2 years of healthcare, patient services, or administrative experience.
• Strong organization and attention to detail across multiple workflows.
• Clear, warm communication by phone, email, and chat.
• Sound judgment about when to work independently and when to involve a genetic counselor.
• Comfort learning new technology.
• A commitment to patient confidentiality (HIPAA).
• An interest in health equity and in access to care for rural and underserved communities.

Responsibilities

• Manage incoming referrals, scheduling, and patient records for GSF Direct, our telehealth service.
• Support insurance benefits checks, prior authorizations, and genetic testing logistics, including lab orders, sample kits, and pending results.
• Help patients prepare for and connect to telehealth visits.
• Answer and route patient and provider calls, and document communications.
• Serve as a point of contact for rural referring providers and partner clinics.
• Contribute to outreach, education, and organization-wide projects.

Skills

Organization

Communication

HIPAA compliance

Independent judgment

Tech literacy

Patient confidentiality

Education

Bachelor's degree or equivalent

Job description

Genetic Support Foundation | Remote (Washington State resident required) | Full-time, Hourly

Pay: $28.00 – $31.25 per hour, (40 hours/week, equivalent to ~$58,000 – $65,000/year) depending on experience

Schedule: Core hours between 8:00 am and 5:00 pm Pacific

About Genetic Support Foundation

Genetic Support Foundation (GSF) is a small telehealth and patient advocacy nonprofit. We improve the quality of healthcare by providing up-to-date, objective genetic information to patients, providers, and healthcare organizations. Our genetic counselors serve patients across the country, with focus in the Pacific Northwest, through partner clinics and through GSF Direct, our telehealth genetic counseling service. We are a growing team that values compassionate patient care.

About the Role

The Genetic Counseling Assistant (GCA) supports our genetic counselors so more patients can get timely access to genetic counseling and testing, especially in rural Washington communities. You’ll work closely with genetic counselors and operations staff on a remote team. You’ll also gain hands‑on experience in how an independent nonprofit genetic counseling clinic runs, from referrals and insurance to outreach and grant‑funded program work.

What You’ll Do

• Manage incoming referrals, scheduling, and patient records for GSF Direct, our telehealth service.
• Support insurance benefits checks, prior authorizations, and genetic testing logistics, including lab orders, sample kits, and pending results.
• Help patients prepare for and connect to telehealth visits.
• Answer and route patient and provider calls, and document communications.
• Serve as a point of contact for rural referring providers and partner clinics.
• Contribute to outreach, education, and organization‑wide projects.

What You Bring

• A bachelor’s degree or equivalent experience.
• 1-2 years of healthcare, patient services, or administrative experience.
• Strong organization and attention to detail across multiple workflows.
• Clear, warm communication by phone, email, and chat.
• Sound judgment about when to work independently and when to involve a genetic counselor.
• Comfort learning new technology.
• A commitment to patient confidentiality (HIPAA).
• An interest in health equity and in access to care for rural and underserved communities.

Nice to Have

• Experience with insurance verification, prior authorizations, or medical records.
• Experience with rural communities, community health partners, or telehealth.
• Genetic counseling assistant certification, training or internship experience.
• Bilingual in English and Spanish (oral and written communication skills).
• Medical, dental, and vision insurance
• Paid time off, sick leave, and paid holidays
• Work equipment (computer and related equipment) provided

Requirements

• Resident of Washington state.
• A private, secure workspace with reliable internet.

Genetic Support Foundation is committed to a working environment that prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.