Genesys Voice Tech Engineer

Lakarya; New Jersey; Hybrid; USD 70,000 - 100,000; Full time

Job summary

A leading IT consulting company is seeking a Genesys Voice Tech Engineer for a long-term contract in New Jersey. This role will involve supporting cloud transition activities, managing various connections, and ensuring smooth operation of Genesys Engage systems. Candidates should possess both technical and soft skills, including troubleshooting and effective communication.

Qualifications

• Experience with Genesys Engage for IVR and routing.
• Knowledge of workforce management connectivity.
• Entry-level with good communication and troubleshooting skills.

Responsibilities

• Support contact center technologies transitioning to Genesys Cloud.
• Manage patching, certification, and after-hours support.
• Coordinate activities across various environments.

Skills

Genesys Engage environment

Nice IEX workforce management

Cyara monitoring and testing

Communication skills

Troubleshooting skills

Tools

HTTP(S)

TCP/IP

Oracle

SQL Server

Job description

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Job Title: Genesys Voice Tech Engineer (Genesys Engage Experience)

Location: New Jersey (Hybrid)

Job Type: Long Term Contract

Job Summary:

We are looking for a Genesys Voice Tech Engineer. The team is responsible to contact center technologies that is moving to Genesys Cloud. This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.Activities for all environments include patching, currency, certificate management and after hours support and more.

Skills Required:

• Genesys Engage environment: Voice/Email and Chat routing, realtime and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.
• Nice IEX workforce management knowledge and connectivity.
• Virtual Hold queue to call back technology and connectivity.
• Cyara monitoring and test platform

Technical Skills:

HTTP(S), TCP/IP, DNS, LDAP, Scripting Concepts, Firewalls, TLS, Load Balancing, Oracle & SQL Server, IHS, Apache, IIS, Windows Server, Red Hat Enterprise Linux, Shell Scripts, SSH, ASP, Java, Python

Soft Skills:

• Good oral and written communication to interact effectively with Internal Business Partners
• Excellent troubleshooting skills with the ability to resolve issues quickly and identify the root cause of the problem
• Proficient at analyzing complex architecture documents and gather requirements through appropriate follow up questions on conference calls

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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