Genesys Test Lead

Cayuse Holdings; Hagåtña Municipality (GU); Remote; USD 100,000 - 125,000; Full time

Job summary

A technology solutions provider is seeking a Genesys Test Lead to implement QA strategies for contact center solutions. This role requires a deep understanding of Genesys technologies and Agile methodologies. The ideal candidate will lead a QA team, ensuring high-quality software products while working with the Genesys platform. This position offers a competitive pay range of $65.00 - $70.00 per hour and is suitable for independent contractors.

Qualifications

• Expertise in Genesys and Agile delivery.
• Experience in orchestrating QA strategies.
• Strong leadership skills in guiding QA teams.

Responsibilities

• Orchestrate and execute quality assurance strategy for contact center solutions.
• Guide a QA team within development sprints.
• Ensure the Genesys platform meets business and technical requirements.

Skills

Genesys expertise

Agile methodology knowledge

Leadership skills

Quality assurance strategy

Contact center systems understanding

Job description

Overview

Job Title: Genesys Test Lead

Location: Remote (US)

Type: Corp to Corp

Start Date: ASAP

Travel: Some travel required to Los Angeles, CA

About Cayuse Commercial

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

Responsibilities

A test lead with expertise in Genesys and Agile delivery focuses on orchestrating and executing the quality assurance strategy for contact center solutions. In an Agile framework, this role involves guiding a QA team within development sprints and ensuring the Genesys platform—including IVR, routing, and agent desktop functionality—meets business and technical requirements.

Qualifications

A test lead for Genesys technologies and Agile Delivery requires a combination of technical expertise in contact center systems, leadership skills, and a deep understanding of Agile methodology. This role is responsible for overseeing the testing of Genesys-based solutions throughout the software development lifecycle.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $65.00 - USD $70.00 /Hr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/2861/genesys-test-lead/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)

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Location US-

ID 2025-2861

Category Information Technology

Position Type Independent Contractor

Remote Yes

Clearance Required None