Genesys Functional Lead

Cayuse Holdings; Juneau (AK); Remote; USD 125,000 - 150,000; Full time

Job summary

A technology services company is seeking a Genesys Functional Lead to drive the implementation of contact center solutions within an Agile framework. The ideal candidate will bridge business needs and technical delivery, ensuring successful deployments while managing cross-functional teams. This role is remote, requiring some travel to Los Angeles. Competitive hourly pay rate is offered.

Qualifications

• Experience driving end-to-end implementation of Genesys contact center solutions.
• Ability to bridge business needs and technical delivery.
• Experience managing cross-functional teams.

Responsibilities

• Drive implementation of Genesys solutions within an Agile framework.
• Ensure deployments meet functional requirements.
• Guide development teams for iterative delivery.

Skills

Genesys experience

Agile methodology knowledge

Leadership

Job description

Overview

Job Title: Genesys Functional Lead

Location: Remote (US)

Type: Corp to Corp

Start Date: ASAP

Travel: Some travel required to Los Angeles, CA

About Cayuse Commercial

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

Responsibilities

A Functional Lead with Genesys and Agile delivery experience drives the end-to-end implementation of Genesys contact center solutions within an Agile framework. The work involves bridging the gap between business needs and technical delivery, ensuring that Genesys deployments meet functional requirements while managing cross-functional teams and upholding Agile principles.

Qualifications

A Functional Lead with Genesys and Agile delivery experience must possess a blend of technical expertise, leadership, and agile methodology knowledge. The role involves translating business needs into contact center solutions, guiding development teams, and ensuring successful, iterative delivery in an agile framework.

Other Duties

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $75.00 - USD $80.00 /Hr.

Additional Information

Submit a referral via the Careers site. If you cannot find the right opportunity, join the Cayuse Talent Community to receive notifications about new opportunities.

Location: US; ID: 2025-2859; Category: Information Technology; Position Type: Independent Contractor; Remote: Yes; Clearance Required: None