Genesys Functional Lead

Cayuse Holdings; Hagåtña Municipality (GU); Remote; USD 80,000 - 100,000; Part time

Job summary

A technology services provider is seeking a Genesys Functional Lead to implement contact center solutions within an Agile framework. This role involves bridging technical and business needs while leading cross-functional teams. Ideal candidates should have experience with Genesys and Agile delivery methodologies. Competitive rate of $75-$80 per hour, fully remote position.

Qualifications

• Experience as a Functional Lead with Genesys and Agile delivery.
• Ability to bridge business needs and technical delivery.
• Knowledge of Agile principles and methodologies.

Responsibilities

• Drive the end-to-end implementation of Genesys contact center solutions.
• Manage cross-functional teams to ensure successful Agile delivery.
• Translate business needs into effective contact center solutions.

Job description

Overview

Job Title: Genesys Functional Lead

Location: Remote (US)

Type: Corp to Corp

Start Date: ASAP

Travel: Some travel required to Los Angeles, CA

About Cayuse Commercial

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

Responsibilities

A Functional Lead with Genesys and Agile delivery experience drives the end-to-end implementation of Genesys contact center solutions within an Agile framework. The work involves bridging the gap between business needs and technical delivery, ensuring that Genesys deployments meet functional requirements while managing cross-functional teams and upholding Agile principles.

Qualifications

A Functional Lead with Genesys and Agile delivery experience must possess a blend of technical expertise, leadership, and agile methodology knowledge. The role involves translating business needs into contact center solutions, guiding development teams, and ensuring successful, iterative delivery in an agile framework.

Other Duties

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $75.00 - USD $80.00 /Hr.

Additional Information

Submit a referral via the Careers site. If you cannot find the right opportunity, join the Cayuse Talent Community to receive notifications about new opportunities.

Location: US; ID: 2025-2859; Category: Information Technology; Position Type: Independent Contractor; Remote: Yes; Clearance Required: None