Genesys Engineer - REMOTE

PTP Inc.; Amboy (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A growing system integrator is seeking a Genesys Engineer to design and deliver customer experience solutions. The role involves installation, configuration, and support of Genesys software and requires 3+ years of experience. Competitive salary and relocation assistance are offered to the right candidate. This is an excellent opportunity for a passionate and committed professional.

Benefits

Relocation assistance

Competitive salary

Qualifications

• 3+ years experience with Genesys solutions.
• Experience in installation, configuration, and testing of Genesys software.
• 2+ years experience with eServices and Workforce Management.

Responsibilities

• Installation, configuration and testing of Genesys software.
• Support large implementations of the Genesys product suite.
• Daily operations and maintenance.

Skills

Genesys Enterprise Routing solutions

Genesys T-Server and I-Server integrations

Genesys SIP Server

Genesys Voice Portal (GVP)

Genesys Reporting

Genesys eServices

Genesys Workforce Management

Genesys Agent Desktops (GAD and iWS)

Genesys Info Mart and Interactive Insights

J2EE (Java, Servlets, JSP, EJB, JSF)

.NET (C#, ASP.NET, ADO.NET)

Job description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Installation, configuration and testing of Genesys software
• Support large implementations of the Genesys product suite
• Daily operations and maintenance

Requirements

3+ years experience with:

• Genesys Enterprise Routing solutions
• Genesys T-Server and I-Server integrations
• Genesys SIP Server
• Genesys Voice Portal (GVP)
• Genesys Reporting

Desired

2+ years experience with:

• Genesys eServices
• Genesys Workforce Management
• Genesys Agent Desktops (GAD and iWS)
• Genesys Info Mart and Interactive Insights
• J2EE (Java, Servlets, JSP, EJB, JSF)
• .NET (C#, ASP.NET, ADO.NET)

Salary is DOE and is extremely competitive. We are able to offer relocation assistance to the right candidate.