Genesys Developer 100 Remote

VXForward; Ashburn (VA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading technology solutions provider, VXForward, is looking for a Genesys Developer to design call flows and backend integrations. This role will involve working with technologies like Genesys, Cisco UCCE, and Java in a collaborative and innovative environment. Candidates with proven experience in these areas will thrive in this exciting opportunity.

Qualifications

• Proven experience as a Genesys Developer with Genesys Cloud CX.
• Experience with Cisco UCCE, Finesse, and Verint.
• Familiarity with Cyara for test automation.

Responsibilities

• Design and implement call flows and routing logic using Genesys Architect.
• Integrate and support Cisco UCCE and Finesse environments.
• Develop backend integrations and service layers using Java and SQL.

Skills

Problem-solving

Communication

Tools

Genesys Architect

Cisco UCCE

Finesse

Java

SQL

Cyara

Verint

Job description

Job Description

Job Description

Join our innovative team and help us in shaping the future of Technology!

About Us:

VXForward is a leading technology solutions provider that helps to create a business value with innovative and cost-effective services across different industries.

Why Join Us:
Exciting Projects, Meaningful Impact
Continuous Learning and Growth
State-of-the-Art Technologies
Collaborative Team Environment
Make a Real Difference
Work-Life Balance

**
Key Responsibilities:
**

• Design and implement call flows and routing logic using Genesys Architect.

• Integrate and support Cisco UCCE and Finesse environments.

• Develop backend integrations and service layers using Java and SQL.

• Conduct system testing using Cyara and participate in defect triage.

• Work with QA and Operations to ensure a seamless deployment and post-deployment support.

• Monitor performance and support existing Genesys applications.

• Collaborate with cross-functional teams including Business Analysts, QA, and Infrastructure.

**Required Skills and Qualifications:
**

• Proven experience as a Genesys Developer with Genesys Cloud CX.

• Strong understanding of Genesys Architect call flows.

• Experience with Cisco UCCE , Finesse , and Verint.

• Proficiency in Java and SQL for backend development and data handling.

• Familiarity with Cyara for test automation.

• Strong problem-solving and communication skills.

VXForward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.