Genesys Developer

VanderHouwen; Sacramento (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading recruitment firm is seeking a skilled Genesys Developer to enhance a cloud-based customer engagement platform. The role is fully remote and involves complex flow development, API integrations, and improving customer interactions within a dynamic contact center environment.

Benefits

Comprehensive medical, dental, and vision insurance

Life insurance and disability coverage

Matching 401(k) plan

Qualifications

• Minimum 2 years of hands-on experience with Genesys Cloud CX Architect.
• At least 5 years experience in contact center operations.
• Proficient in IVR and call flow components.

Responsibilities

• Design, build, and maintain interaction flows in Genesys Cloud CX Architect.
• Implement automated workflows using IVR and chatbot technologies.
• Integrate third-party APIs using Genesys data actions.

Skills

Experience with Genesys Cloud CX Architect

IVR and call flow components

REST APIs

Chatbot frameworks

Troubleshooting abilities

Job description

Genesys Developer
Our client is seeking a skilled Genesys Developer to support the enhancement and optimization of their cloud-based customer engagement platform. This role involves flow development across multiple interaction types, including voice, SMS, chat, and email, as well as integration and automation support to improve the user experience within a dynamic contact center environment.

This role is fully remote.

Genesys Developer Responsibilities

• Design, build, and maintain interaction flows in Genesys Cloud CX Architect for voice, digital messaging (web/SMS), and other communication channels.
• Implement and refine automated workflows using features like ACD call routing, IVR, and chatbot technologies.
• Utilize best practices to develop and optimize speech recognition and natural language understanding (NLU) capabilities.
• Integrate third-party APIs using Genesys data actions and secure authentication methods (API token, OAuth, etc.).
• Collaborate with internal teams to define requirements and deliver enhancements for contact center operations.
• Test, troubleshoot, and deploy Architect flows across development and production environments.
• Configure and support interactions across SMS, email, and chatbot channels.
• Provide insight into best practices for chatbot design and user interaction strategies.
• Support occasional consultative efforts related to design planning and platform improvements.

Genesys Developer Qualifications

• Minimum 2 years of hands-on experience with Genesys Cloud CX Architect.
• At least 5 years of experience working within contact center operations.
• Proficient in IVR and call flow components such as DTMF, dynamic actions, text-to-speech, and audio menus.
• Skilled in using REST APIs and JSON-based services for data retrieval and posting within Genesys.
• Experience with environment migrations (e.g., from DEV to PROD) within the Genesys ecosystem.
• Working knowledge of chatbot frameworks and integration, including Google Dialog Flow or similar tools.
• Strong troubleshooting and testing abilities within the Genesys platform.
• Familiarity with SMS, email, and digital messaging workflows.

Preferred:

• Experience with Genesys WFO and exposure to Avaya Aura Unified Communications.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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