Genesys Cloud CX Engineer

Cardinal Health; United States; On-site; USD 96,000 - 138,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan

Paid time off

HSA

Job summary

Cardinal Health's Information Technology group houses Application Development & Maintenance, delivering software solutions for internal and external needs. The team develops, enhances and sustains applications in a cross-functional environment, adhering to design controls and engineering practices.

The role focuses on building and maintaining Genesys Cloud CX-based solutions, integrating CRM systems, and documenting configurations.

Qualifications

• Hands-on development experience with Genesys Cloud CX platform
• Integration experience with CRM systems (ServiceNow, Salesforce, SAP CRM)
• Ability to document system configurations (call flows, integrations, data actions)
• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice/email/IVR
• Experience with Genesys Cloud Architect modules, data actions, bots and workflow automation
• Troubleshooting Genesys Cloud platform and identity issues with connected apps

Responsibilities

• Applies comprehensive knowledge to perform varied tasks and projects
• May contribute to policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to difficult problems
• Solutions are innovative and aligned with objectives
• Completes work with general guidance
• Mentor to less experienced colleagues

Skills

Genesys CX

Call flows

Troubleshooting

Communication

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Tools

Genesys Cloud CX

Genesys Cloud Architect

Salesforce

ServiceNow

SAP CRM

Job description

What Application Development & Maintenance Contributes To Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Hands on development experience with Genesys Cloud CX platform, preferred
• Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM), preferred
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc), preferred
• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
• Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation, preferred
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications, preferred
• Excellent written and verbal communication skills, preferred
• Ability to translate business requirements into technical solutions, preferred
• Ability to communicate well with business and technical team members, preferred

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $96,300.00 - $137,600.00

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/23/2026

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.