Genesys Cloud Consultant

Systems Integration, Inc.; Washington (District of Columbia); Remote; USD 150,000 - 200,000; Part time

Job summary

A technology services company is seeking a Part-time Genesys Cloud Certified Contractor to support configuration and optimization of Genesys Cloud solutions. The ideal candidate will have a strong background in contact center technologies and work independently. Responsibilities include maintaining components, troubleshooting environments, and client training. Must possess Genesys certification and relevant experience. This position allows for flexible hours and remote work.

Qualifications

• Must have Genesys Cloud certification.
• Minimum 2 years of hands-on experience with Genesys Cloud.
• Experience in cloud contact center environments preferred.

Responsibilities

• Configure and maintain Genesys Cloud components.
• Perform troubleshooting, updates, and patching of environments.
• Collaborate with teams for seamless integration.

Skills

Genesys Cloud Certification

Communication Skills

Problem-Solving Skills

Customer Service Skills

Troubleshooting Capabilities

Education

Bachelor's degree in IT, Computer Science, or equivalent

Tools

Microsoft Server 2003/2008/2012

Microsoft Exchange

Active Directory

Job description

We are seeking a Part-time Genesys Cloud Certified Contractor to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions.

Responsibilities and Duties

• Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email).
• Perform troubleshooting, updates, and patching of Genesys Cloud environments.
• Collaborate with cross-functional teams to ensure seamless integration and performance.
• Provide support for Packaged Contact Center Enterprise (PCCE) environments.
• Monitor system performance and implement optimizations for high availability.
• Develop and maintain documentation for configurations and procedures.
• Train internal teams or clients on Genesys Cloud usage and best practices.
• Stay current with Genesys Cloud updates, features, and industry trends.
• Negotiate and fulfill contract terms with clients.
• Manage own business operations including invoices and taxes.
• Market services and maintain client relationships.
• Ensure compliance with relevant laws and industry standards.
• Resolve issues related to service delivery independently.

Job Requirements

• Genesys Cloud Certification (required).
• Minimum 2 years of hands-on experience with Genesys Cloud.
• NICE CXONE experience preferred.
• 4+ years of experience in cloud contact center environments.
• Strong understanding of voice/UC technologies and PCCE support.
• Bachelor's degree in IT, Computer Science, or equivalent experience.
• Excellent communication, problem-solving, and documentation skills.
• Ability to work independently and manage multiple projects.
• Strong Customer Service skills
• Strong Troubleshooting Capabilities
• Proven Computer Networking skills
• Microsoft Server 2003/2008/2012
• Microsoft Exchange
• Active Directory
• Hardware and software installation
• Ability to handle and prioritize tasks each day.
• Fully remote.
• Flexible hours based on project needs.
• Reports directly to VP IT

Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.