Genesys Cloud - Business Analyst

Cardinal Health; Juneau (AK); On-site; USD 81,000 - 116,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan

Paid time off

HSA access

Parental leave

Disability coverage

Wellness programs

Job summary

Cardinal Health in the United States seeks a Consultant, Business Analysis to partner with business leaders and project teams to identify needs and deliver Information Technology solutions. The role defines project scopes to efficiently deliver on business cases and ensures that solution development and change activities achieve desired goals.

You will lead elicitation, document process flows, collaborate with domain experts, support user acceptance testing, manage stakeholder communications,

Qualifications

• 4-8 years of experience in business analysis or related roles.
• Bachelor's degree in a related field or equivalent work experience.
• Experience with Genesys Cloud CX platform is required.
• Proficiency in documenting user stories in Jira is preferred.
• Experience with defining and documenting call flows and processes.
• Strong written and verbal communication skills are required.
• Familiarity with CRM integrations (Salesforce, ServiceNow, others) is preferred.

Responsibilities

• Analyzes new capabilities and changing business needs to inform IT solution delivery.
• Leads elicitation sessions and documents process flows, requirements, and rules.
• Collaborates with SMEs to perform UAT and change management activities.
• Delivers clear status updates to stakeholders and project partners.
• Manages vendor relationships as needed for project execution and system integration.
• Summarizes results and creates deliverables for senior leaders.

Skills

Communication skills

Requirements analysis

Elicitation

UAT coordination

Stakeholder management

Vendor coordination

Technical translation

Education

Bachelor's degree related field

Tools

Genesys Cloud CX

Visio/Lucidchart

Jira

Salesforce/ServiceNow

CRM integrations

Job description

US-Nationwide-FIELD

Full time

20184929

What Business Analysis contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Business Analysis serves as a liaison between the organization's businesses and IT systems development teams to align business strategies and capability needs and to ensure IT systems enable their desired value. This job family identifies and analyzes business needs, defines requirements and objectives, and makes recommendations for solutions using new and existing technologies. This job family researches and documents relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) and translates business requirements into application requirements.

Job Summary

The Consultant, Business Analysis partners with business leaders and project teams to identify business needs and deliver Information Technology solutions. The Consultant defines project scopes in order to efficiently deliver on the identified business cases and ensures that solution development, implementation and change management activities achieve desired business goals. Through business process improvements and activation of new capabilities, the Consultant enables business units to achieve their operational and commercial objectives.

Responsibilities

• Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions. Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business.
• Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives. Continually evaluates projects’ achievement of associated business cases and prevents unnecessary investment.
• Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation.
• Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities.
• Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely.
• Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration.
• In partnership with project stakeholders and Director, summarizes project results, insights and impacts and creates deliverables for presentation to senior business leaders.

Qualifications

• 4-8 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience with Genesys Cloud CX platform, required
• Experience with diagramming detailed call flows (Visio / Lucid), preferred
• Experience with documenting user stories in Jira, preferred
• Test Execution / Defect Management experience (Functional testing, UAT), preferred
• Excellent written and verbal communication skills, required
• Familiarity with CRM integrations (Salesforce, ServiceNow, others), preferred
• Ability to translate business requirements into technical specifications, and communicating technical functions or limitations into end user impacts, preferred

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $80,900.00 - $115,500.00

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)