Genesys Architect - REMOTE

PTP; Sacramento (CA); Remote; USD 120,000 - 160,000; Full time

Job summary

PTP seeks a hands-on Senior Genesys Architect to design and deliver customer experience solutions. This role involves leading implementation teams, facilitating client sessions, and requires extensive experience with Genesys software and technologies. Join a diverse team focused on innovation and customer satisfaction.

Qualifications

• 8+ years of experience in Genesys solutions.
• Expert hands-on experience with Genesys installation and configuration.
• Strong communication and client interaction skills.

Responsibilities

• Facilitate JAD sessions with customers.
• Define and document detailed business and technical requirements.
• Lead a team of engineers in implementation activities.

Skills

Genesys Routing solutions

Genesys Reporting

Genesys Voice Portal

Genesys SIP Server

Genesys eServices

Tools

J2EE

.NET

Job description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Facilitate JAD sessions with customers
• Define and document detailed business and technical requirements
• Design and architect CTI based solutions to meet requirements
• Lead a team of engineers in implementation activities
• Expert hands-on experience with Genesys installation, configuration and development
• Work closely with Project Managers to ensure on-time, quality delivery
• Assist sales team with customer meetings and technical presentations
• Mentor other technical team members

Requirements

In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:

• Genesys Routing solutions
• Genesys Reporting
• Genesys Voice Portal
• Genesys SIP Server
• Genesys eServices

Desired Experience

• Genesys iWD
• Genesys Workforce Management
• Genesys Desktop(iWS, WDE and WWE)
• Genesys Interaction Recording
• Genesys Rules System
• PBX to Genesys SIP Migration
• J2EE (Java, Servlets, JSP, EJB, JSF)
• .NET (C#, ASP.NET, ADO.NET)