Genesis Service Associate

Hyundai Capital; Irvine (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vehicle perks

Health coverage

HSA contributions

401(k) with match

Life and disability insurance

Wellbeing benefits

Leadership programs

Paid Volunteer Time Off

Job summary

Genesis Service Associate role at Hyundai Capital America, Irvine, CA, focuses on delivering superior customer experience by active listening and effective problem solving. You will handle inbound calls for service and lease‑end needs, address complaints, and provide compliant servicing support to Genesis customers.

Expect 2–4 years in customer service or lease‑end work, with a High School Diploma or GED; a Bachelor's degree or equivalent is preferred.

Qualifications

• Minimum 2-4 years of related work experience in a customer service or lease‑end environment.
• High School Diploma or GED required.
• Bachelor’s degree or equivalent work experience preferred.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.
• Strong verbal, written and interpersonal communication skills.
• Must be self‑motivator and self‑starter.
• Exceptional listening, critical‑thinking and analytical abilities to grasp key points from detailed phone calls and reports.
• Exceptional organizational and time‑management skills.
• Ability to communicate professionally and build effective relationships with customers, dealers, and internal stakeholders at all levels.
• Ability to multitask and successfully operate in a fast paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Handle inbound/outbound calls with Genesis customers addressing service and lease‑end needs.
• Address complaints and ensure compliant servicing support.
• Initiate outbound follow‑ups to educate customers on lease‑end options and resolve issues.
• Perform limited backoffice functions to enhance service experience and reduce wait times.

Skills

Customer service

Communication

Problem solving

Multitasking

Time management

Analytical skills

Education

High School Diploma or GED

Bachelor’s degree or equivalent

Job description

Job Description - Genesis Service Associate (260000OV)

Job Description

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Genesis Service Associate is responsible for the daily operational activities of the Genesis Platinum Team by delivering superior customer experience by executing effective active listening, excellent communication, and problem solving to address customer needs. Primary responsibilities include inbound/outbound call handling, complaint management, compliance, and Servicing Support tasks.

HOW YOU WILL MAKE AN IMPACT

Receive inbound calls from Genesis customers to address both customer service and lease‑end needs and/or complaint resolution.

Initiate outbound calls to follow up with customer requests, proactively assist servicing accounts to support escalated issues, and/or to educate Genesis customers on lease‑end options.

Perform limited Backoffice functions to provide Genesis customers enhanced customer service experience and reduce wait time for specific request.

WHAT YOU WILL BRING TO THE ROLE

Minimum 2-4 years of related work experience in a customer service or lease‑end environment.

High School Diploma or GED required.

Bachelor’s degree or equivalent work experience preferred

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

Strong verbal, written and interpersonal communication skills to deliver superior customer experience.

Must be self‑motivator and self‑starter.

Exceptional listening, critical‑thinking and analytical abilities to grasp key points from detailed phone calls and reports.

Exceptional organizational and time‑management skills.

Ability to communicate professionally and build effective relationships with customers, dealers, and internal stakeholders at all levels.

Ability to multitask and successfully operate in a fast paced, team environment.

Must adapt well to change and successfully set and adjust priorities as needed.

Ability to work well under pressure and meet deadlines.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

Vehicle perks – monthly vehicle allowance plus purchase and lease discounts

Comprehensive health coverage – medical, dental, and vision plans

Employer-funded HSA contributions to help reduce healthcare costs

401(k) with company match and immediate vesting from day one

100% company‑paid life and disability insurance

Wellbeing benefits including fitness and health resources

Leadership programs and career development that support continuous learning

Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].