Generator Technician

TurnPoint Services; City of Rochester (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid parental leave

PTO and holidays

Life and disability insurance

Job summary

John Betlem Heating & Cooling, part of TurnPoint Services, seeks a Generator Technician to perform maintenance, diagnostics, and repairs on standby generators and related electrical systems. You will ensure reliable, safe, and code-compliant generator performance for clients.

Ideal candidates are mechanically inclined with strong troubleshooting skills, capable of explaining issues to customers, and comfortable working in varied outdoor conditions.

Qualifications

• Needs a full set of personal hand tools.
• NEC knowledge a plus.
• Generator training or certification a huge plus.
• Auto mechanic knowledge a plus.
• Strong troubleshooting principles in electrical and mechanical domains.
• Excellent communication and customer service skills.
• Proven problem-solving ability and attention to detail.
• Self-motivated, reliable, able to work independently or in a team.
• Ability to understand and follow written and verbal instructions.
• Familiarity with generator service tools and diagnostic equipment.

Responsibilities

• Perform preventative and scheduled maintenance on standby generators and related equipment.
• Diagnose and troubleshoot electrical and mechanical generator issues using diagnostic tools.
• Handle electrical wiring, control panels, voltage regulators, and ATS components.
• Explain issues to customers and recommend repair options with maintenance guidance.
• Join on-call rotation for warranty repairs and after-hours emergencies approximately every six weeks.
• Deliver exceptional customer service and professional representation on job sites.
• Safely operate hand and power tools; transport parts and equipment as needed.
• Ensure compliance with electrical codes, manufacturer specs, and safety standards.
• Complete accurate service reports and maintain a clean work area.

Skills

Hand tools

NEC knowledge

Generator training

Auto knowledge

Troubleshooting

Customer service

Problem-solving

Teamwork

Written & verbal instructions

Tools

Generac

Kohler

Cummins

CAT

Job description

Brand Overview

John Betlem Heating & Cooling has been serving New York families since 1941. With over 80 years of trusted service, John Betlem is one of the most established and respected names in the region. Known for award-winning care, John Betlem continues to set the standard for excellence. As part of TurnPoint Services, John Betlem employees gain access to the latest training, career mobility, and leadership opportunities. Our culture blends tradition, teamwork, and innovation. Join John Betlem HAC — where New York tradition meets national opportunity.

Role Overview

The Generator Technician is responsible for performing scheduled maintenance, diagnostics, and repairs on standby generators and associated electrical systems. This role requires a mechanically inclined and detail-oriented professional who takes pride in delivering top-quality customer service. The ideal candidate ensures reliable, safe, and code-compliant generator performance for every client.

Key Responsibilities

• Perform preventative and scheduled maintenance, inspections, oil changes, and repairs on automatic standby generators and related equipment.


• Diagnose and troubleshoot electrical and mechanical generator issues using appropriate diagnostic and testing equipment.


• Perform electrical troubleshooting and repairs involving wiring, control panels, voltage regulators, and automatic transfer switches (ATS).


• Explain generator issues to customers, recommend repair options, and educate them on proper operation and maintenance schedules.


• Respond to warranty repairs and participate in the after-hours emergency on-call rotation, approximately once every six weeks.


• Deliver exceptional customer service and represent the company professionally on every job site.


• Safely use hand and power tools to complete mechanical and electrical service work.


• Transport generator parts, tools, and equipment using a company-provided vehicle.


• Ensure all work complies with applicable electrical and building codes, manufacturer specifications, and company safety standards.


• Complete accurate service reports, work orders, and required documentation.


• Maintain a clean, organized, and safe work environment.

Requirements:

• Must have a full set of personal hand tools


• Knowledge of NEC Code a plus


• Generator training or certification a HUGE PLUS.


• Auto mechanic or auto knowledge a PLUS


• Must haave a minimum of 1 year of experience working on gas engines, electrical wiring, or similar mechanical systems.


• Prior experience with generator installation, maintenance, or repair is highly preferred.


• Strong understanding of electrical and mechanical troubleshooting principles.


• Excellent communication and customer service skills.


• Proven problem-solving ability and attention to detail.


• Self-motivated, reliable, and able to work independently or as part of a team.


• Ability to understand and follow written and verbal instructions accurately.


• Familiarity with tools, testing instruments, and diagnostic equipment used in generator service.


• Must be able to walk, bend, stoop, kneel, and lift 70+ lbs.


• Ability to work outdoors in varying weather conditions.


• Must have a valid driver’s license and maintain a clean driving record.

Preferred Skills & Certifications

• Experience with major generator brands such as Generac, Kohler, Cummins, or CAT.


• Familiarity with ATS (Automatic Transfer Switch) wiring and programming.

Why You'll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.


• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.


• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.


• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.


• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.


• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.


• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.


• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.


• Safety First: A safety-first mindset built into every process so you go home safely every day.


• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.


• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.


• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

Pay Range

USD $20.00 - USD $25.00 /Hr.

EEO Statement

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.