Generator Service Technician

Generator Supercenter; Shreveport (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Voluntary Life Insurance

Short and Long Term Disability

401K Matching (after 6 months)

Company work truck is provided

Free Friday Breakfasts

Job summary

Generator Supercenter is seeking a Generator Mechanic/Service Technician to service whole-home standby generators at customers' homes. You will travel using the company vehicle, perform repairs, and communicate with customers throughout the service process.

The role requires mechanical and electrical knowledge, ability to read manuals and blueprints, and adherence to safety practices. Typical hours are Mon-Fri 8am-5pm with weather-related scheduling flexibility.

Qualifications

• Customer service and communication skills for direct client interaction.
• Strong problem-solving, organization, and decision-making abilities.
• Ability to work independently and take initiative on repairs.
• Ability to read and understand technical manuals, diagrams and blueprints.
• Valid driver's license and safe driving record.

Responsibilities

• Travel to customers' residences using company vehicle.
• Communicate arrival times and work performed to customers.
• Inspect, troubleshoot, repair, and maintain home standby generators.
• Follow manuals, diagrams, blueprints, and procedures.
• Test and operate automatic transfer switches.
• Document services in the electronic system and maintain safety standards.

Skills

Customer service

Problem-solving

Independent work

Reading technical manuals

Education

High school diploma or equivalent

Tools

Electrical wiring diagrams

Blueprints

Manual interpretation

Job description

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Company work truck is provided
• * offered after 60 days of employment

Benefits

• Free Friday Breakfasts
• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Company work truck is provided
• * offered after 60 days of employment

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Job Summary

The Generator Mechanic/Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 am-5 pm. The work schedule is subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what one’s starting pay level would be within this range.

Responsibilities

• Using company vehicle - travel to customer's residence
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer's home generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services are performed using an electronic software system
• Adhere to all safety practices and requirements.
• Along with the duties above, other duties may be assigned.

Qualifications

• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills
• Ability to work independently demonstrating initiative.
• Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.
• Ability to drive company vehicles safely to each customer's residence within and surrounding area.
• High school diploma or equivalent
• Experience with mechanical small engine repair work
• Experience with electrical wiring.
• Valid driver's license and satisfactory driving record
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces
• The ability to work primarily outdoors in varying weather conditions and temperatures.
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Must be able to interpret technical manuals, blueprints, and schematics.
• Must be able to drive company vehicles to each job site.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.