Generator Service Technician

Amazon Web Services (AWS); Manassas (VA); On-site; USD 94,280,000 - 164,761,000; Full time

Benefits offered by this job

401(k) matching

Mental Health Support

Job summary

Amazon Data Services, Inc. in Manassas, VA, is seeking a Generator Service Technician to identify, diagnose, and repair electrical generator systems within data centers. You will be the technical expert and primary customer contact to ensure outstanding uptime and customer experience.

The role requires travel 80-90% across an assigned region, lifting up to 40 lbs, overtime, and wearing PPE. You will follow safety rules and document repairs, parts, and costs, while communicating with the

Qualifications

• 1+ years electrical or mechanical or data center facilities experience
• Willingness to work weekends, nights, and holidays
• 1+ years of Microsoft Office products and applications experience

Responsibilities

• Know and follow all safety rules and maintain a clean work area
• Respond to customer requests with professionalism
• Travel to designated sites and perform field service repairs
• Advise the Generator Service Manager of parts needed for repairs
• Keep leadership apprised and assist in answering customer questions
• Document detailed descriptions of repair operations performed
• Accurately record time, expenses, and mileage
• Travel 80-90% of the time and work overtime/weekends/holidays as needed
• Lift up to 40 lbs frequently and wear PPE as required

Skills

Electrical experience

Mechanical experience

MS Office

Education

Associate's degree in related field

Technical degree in related field

Tools

Engineering drawings

Job description

Description

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Description

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.
The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.
NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities

• Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
• Respond to customer requests
• Travel to designated sites and perform professional quality field service repairs consistent with company standards
• Advise the Generator Service Manager of parts needed for necessary repairs
• Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
• Document detailed, complete and legible descriptions of all repair operations performed
• Accurately record time, expenses, and mileage
• Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
• Lift up to 40 lbs frequently; pushing and pulling a maximum force of 40 lbs
• Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required

A day in the life

The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.
The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

Basic Qualifications

• 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
• Work flexible schedule including weekends, nights, and holidays
• 1+ years of Microsoft Office products and applications experience

Preferred Qualifications

• 2+ years of data center engineering experience
• Experience reading and writing procedures, technical documents, and engineering drawings
• Associate's degree in related field, or technical degree in related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, VA, Manassas - 32.88 - 57.50 USD hourly

Company

Amazon Data Services, Inc.

Job ID: A10484950