Generalist

sus.com; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

sus.com is seeking a Generalist in New York, NY, to provide quality support services within the Clubhouse framework. The role includes working directly with members in various units to facilitate their development and engagement in activities. Ideal candidates will possess a high school diploma, experience in case management, and basic computer skills. Proficiency in Microsoft Word and Excel is essential. The position is in-person and offers a supportive environment focused on empowerment and community involvement.

Qualifications

• Minimum of one year of experience in a Clubhouse, case management, or similar role.
• Basic computer skills required.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Engage clubhouse members across different units to execute tasks.
• Facilitate and participate in daily activities of assigned unit.
• Assist members in developing individualized plans reflecting their goals.

Skills

Microsoft Word

Microsoft Excel

Empathic listening

Group facilitation

Education

High school diploma or equivalency

Associate or bachelor’s degree in a related field

Job description

Salary

USD $45,000.00/Yr. (Minimum) – USD $50,000.00/Yr. (Maximum)

Position Overview

SCOPE OF ROLE:

The Generalist will provide quality support services, ensuring that members receive the necessary degree of support to facilitate reaching their indicated goals.

The Clubhouse has six units: Administrative, Culinary, Employment, Education, Maintenance, and Media & Communications. Generalists are direct‑service staff who manage a caseload and develop programming in these areas. For example, a Generalist in Media & Communications should have skills in creating newsletters, videos, video editing, photography, and social media to support member skill building and marketing efforts.

Responsibilities

• Engage clubhouse members across the culinary, maintenance, education/employment, media, and clerical units, working alongside them to execute tasks.
• Staff is assigned to one Clubhouse unit but may rotate or work in additional units as needed.
• Be able to cook, complete job development, and teach computer skills.
• Facilitate and participate in day‑to‑day activities of an assigned unit on a rotating basis, emphasizing consumer empowerment.
• Provide assistance, training, monitoring, and direction of members’ chosen unit activities and other program‑related tasks.
• Offer programming that models mainstream community life, such as celebrating holidays on the actual holiday, and provide recreation and leisure opportunities.
• Accompany members on group outings and social events.
• Maintain the assigned unit logbook, including group notes, attendance sheets, and monthly unit schedules.
• Assist in facilitating groups as needed on a day‑to‑day basis.
• Help members develop individualized plans that reflect their personal goals and the Clubhouse’s mission.
• Ensure members receive the support needed to reach their indicated goals.
• Conduct community outreach and provide members with transitional employment support.
• Coordinate, supervise, and maintain member case records; encourage and inspire members to work or attend school/training.
• Perform other duties as assigned.

Qualifications

REQUIREMENTS:

• High school diploma or equivalency required; associate or bachelor’s degree in a related field preferred.
• Minimum of one year of experience in a Clubhouse, case management, or similar role.
• Positive enthusiasm toward job accountability and objectives.
• Basic computer skills required.

PREFERRED QUALIFICATIONS & SKILLS:

• Proficiency with Microsoft Word and Excel.
• Respect for and comfort around individuals experiencing psychiatric crisis.
• Exceptional written and oral communication skills, including empathic listening.
• Experience co‑facilitating groups.
• Knowledge of ICCD standards, motivational interviewing, and stages of change.
• Bilingual in English/Spanish is a plus.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State, and Local laws. The organization is committed to providing reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.

Work Location

In Person

Job ID

2025‑17094