General Support Technician (Network Ops & Control Tech)

Indiana University Indianapolis; Indianapolis (IN); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Indiana University Indianapolis is seeking a foundational network support professional for the GlobalNOC Client Services team. The role involves troubleshooting and supporting network operations for higher education and public service clients. Ideal candidates will possess strong communication skills and a commitment to quality, with opportunities for professional growth in a supportive environment.

Benefits

Comprehensive medical and dental insurance

Tuition subsidy for employees and family members

Generous paid time off plans

Qualifications

• High school diploma or equivalent required.
• Proficient communication skills essential.
• Ability to manage time and priorities effectively.

Responsibilities

• Provides troubleshooting, monitoring, and documentation for network support.
• Assists in establishing network and information system needs.
• Provides customer support for network-related issues.

Skills

Proficient written and verbal communication skills

Maintains a high degree of professionalism

Demonstrated time management and priority setting skills

Demonstrates a high commitment to quality

Education

High school diploma or equivalent

Job description

UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUBLA)

Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120+, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.

Why work here?

• Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
• Grow your skills and career. With the 20+ networks we operate and manage, and the size and variety of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
• Enjoy the life-friendly moderate cost of living of the Midwest, or work remotely. In Indiana, we have two locations. Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. This role is eligible for remote work. We also support a hybrid of in-office and work-from-home.
• Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, varied workforce, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.
• Tuition benefit for you and your family members at world-class Indiana University.
• Provides trouble-shooting, monitoring, tracking, resolution, and documentation for all network support areas.
• Assists team members in establishing network and information system needs.
• Provides customer support for issues, requests, and questions related to all network support areas.
• Performs administrative and miscellaneous duties associated with record keeping, inventory, safety and other requirements.
  
  

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)
  
  

Skills

Required

• Proficient written and verbal communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
  
  

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Background Check: GlobalNOC's customers include Federal Government agencies. The successful candidate may be expected to undergo a background investigation to establish their eligibility for a position of public trust, and to maintain that eligibility. More information can be found in the following documents.

Bloomington, Indiana and Indianapolis, Indiana

6:00 PM - 6:00 AM.

Occasional day shift and in-office work may be required

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Foundational

FLSA: Nonexempt

Job Function: Information Technology

Job Family: Network Admin, Analysis, & Eng

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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