General Service Technician - Midas

Leeds West Groups; New York, Wilmington (NY, DE); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated General Service Technician to join their team. This full-time role involves performing routine maintenance and repairs while ensuring exceptional customer service. The ideal candidate will have a strong foundation in automotive diagnostics, excellent communication skills, and a passion for delivering quality work. In this dynamic environment, you'll collaborate with a skilled team, utilize advanced tools, and contribute to a culture of safety and respect. If you're ready to grow your career in the automotive industry and make a real impact, this opportunity is for you!

Benefits

Health insurance

Dental insurance

Vision insurance

Flexible savings accounts

Retirement plan

Paid time off

Professional development

Employee discounts

Qualifications

• Strong integrity and excellent communication skills are essential.
• Technical knowledge of automotive systems and diagnostics is required.
• Ability to work in a fast-paced environment and adapt to new technologies.

Responsibilities

• Perform routine maintenance and repairs on vehicles efficiently.
• Utilize diagnostic tools to troubleshoot automotive issues.
• Provide excellent customer service and communicate effectively with clients.

Skills

Automotive diagnostic skills

Customer service skills

Technical knowledge of automotive systems

Communication skills

Problem-solving skills

Organizational skills

Time management skills

Ability to adapt to new technologies

Education

High school diploma or equivalent

Tools

Diagnostic software

Scan tools

Multimeters

Job description

DE Midas Wilmington - 4120, 3425 Kirkwood Hwy, Wilmington, Delaware, United States of America Req #752

Thursday, March 27, 2025

Summary

A General Service Technician exemplifies professional integrity, strong teamwork skills, basic knowledge of the automotive industry, basic automotive diagnostic and repair skills, utilization of the latest technology, tools, and equipment, a willingness to learn and grow in a fast-paced environment, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting daily operations.

Essential Functions, Duties, and Responsibilities

1. Perform routine maintenance services, such as oil changes, tire rotations, fluid flushes, filter replacements, etc., to ensure vehicle reliability and longevity.
2. Assist with and conduct comprehensive vehicle inspections to identify mechanical, electrical, maintenance, or safety concerns.
3. Complete repairs and maintenance tasks efficiently and accurately.
4. Utilize diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems.
5. Ensure all work meets manufacturer specifications and industry safety and quality standards.
6. Perform quality control checks and test-drive vehicles to verify repairs and identify remaining issues.
7. Immediately report accidents or service issues requiring additional work or safety concerns to the Store or Service Manager.
8. Conduct test drives in accordance with company policies, safety practices, and traffic laws.
9. Maintain accurate inspection records and communicate service needs and recommendations effectively to sales and management staff.
10. Communicate professionally with customers to explain repair recommendations, provide estimates, and address questions or concerns.
11. Provide excellent customer service, ensuring customer satisfaction through prompt, accurate, and quality automotive services.
12. Collaborate with senior technicians, management, and team members to coordinate workflow and ensure efficient service.
13. Follow and promote workplace safety policies and best practices to minimize safety risks and ensure compliance with OSHA and company standards.
14. Maintain a clean, organized, and safe work environment per company policies and OSHA regulations.
15. Stay informed on industry trends, technological advancements, and regulatory changes affecting automotive repair and safety.
16. Support the Store Manager in fostering a positive, inclusive, and cohesive team environment to develop employees, exceed goals, and deliver exceptional customer service.
17. Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

• Strong sense of integrity.
• Excellent verbal and written communication skills.
• Interpersonal, diplomacy, and customer service skills.
• Knowledge of the automotive industry.
• Technical knowledge of automotive systems, diagnostics, and repairs.
• Organizational skills and attention to detail.
• Analytical, decision-making, and problem-solving skills.
• Proficiency with computer systems and diagnostic tools including scan tools, multimeters, and diagnostic software.
• Understanding of proper use of shop equipment, tools, and fluids.
• Ability to adapt to new automotive technologies and methods.
• Inventory and expense management skills.
• Ability to work effectively in a high-paced sales environment.
• Ability to provide and accept constructive feedback.
• Time management skills to handle priorities and multitask.
• Reliable attendance.

Minimum Education, Credentials, and Experience

• Minimum age of 18 years.
• Valid and unrestricted driver’s license.
• High school diploma or equivalent preferred.
• At least one year of related experience preferred.
• Legal authorization to work in the U.S. and a clean driving record.

Workplace Culture, Conduct, and Expectations

We promote a safe, respectful, and professional workplace. Zero tolerance for drugs, alcohol, weapons, violence, harassment, or discrimination, in line with policies and laws. Employees are expected to behave ethically and professionally.

This environment involves exposure to indoor and outdoor climates, automotive tools, chemicals, and fluids. Proper PPE, adherence to safety standards, and OSHA compliance are mandatory.

Physical Demands

This role requires physical strength, agility, dexterity, and endurance, including frequent standing, walking, bending, lifting up to 50 pounds, manual dexterity, and good sensory abilities.

Position Details

This is a full-time, onsite role requiring at least 32 hours weekly, with varying hours including weekends. Travel up to 25% may be required, mainly between local stores.

Equal Opportunity Statement

Leeds West Groups provides equal employment opportunities and complies with ADA and other laws. Reasonable accommodations are available upon request.

Other Duties

This description is not exhaustive; duties may change without notice.

Benefits

• Health, dental, and vision insurance
• Flexible savings accounts
• Retirement plan
• Voluntary insurance options
• Paid time off and holidays
• Incentive programs and awards
• Professional development
• Employee discounts