General Service Technician-Key Holder

Monro Muffler/Brake; Warren (RI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive service company in Warren, RI, is seeking a General Service Technician to perform vehicle maintenance and repairs while ensuring a superior guest experience. The ideal candidate will be responsible for tasks ranging from tire services to vehicle inspections. This role offers opportunities for career advancement and includes benefits such as paid vacation, performance-based incentives, and health care for full-time teammates.

Benefits

Performance based incentives

Paid vacation and holidays

401k eligibility

Employee Discounts

Healthcare, Vision, and Dental

Qualifications

• Automotive training including basic car maintenance and repair or equivalent experience.
• Valid driver’s license with a satisfactory Motor Vehicle Report.
• Ability to operate customer vehicles for test drives.

Responsibilities

• Perform routine vehicle repairs and maintenance.
• Provide superior guest experience and drive sales.
• Test drive vehicles and maintain safety standards.

Skills

Basic car maintenance and repair

Communication skills

Inventory management

Education

High School Diploma or equivalent

Tools

Basic set of tools

Job description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, where our founder opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Destination Monro - Your Career is Here!

Position: General Service Technician. Compensation $16.00-18.00

Responsibilities

• The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests.
• As a key holder and manager on duty (MOD) when needed, provide a superior guest experience, drive sales of automotive services and tires, and maintain a welcoming in-store atmosphere.
• Accurately perform basic vehicle services and repairs in accordance with Monro standards of operation.
• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade and filter replacements, etc.), battery testing and installations.
• Complete Monro’s Courtesy Inspection on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and guest-ready condition.
• Perform service(s) in compliance with Monro’s safety standards, including but not limited to Wheel Torque, Oil safety and compliance procedures.
• Test drive vehicles in accordance with Monro’s Road Test policy, using dedicated test drive routes and observing all local traffic and safety laws.
• Understand and adhere to company policies and procedures and governmental standards including environmental codes and ANSI/OSHA standards; consistently use required safety standards.
• Maintain technical knowledge by completing all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment safely according to Monro and manufacturer guidelines, including lifts, welders, brake lathes, etc.
• Under management direction, assist in guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Able to understand and effectively communicate all products and services Monro offers to guests.
• Perform other duties as assigned and required.

Qualifications

• High School Diploma or equivalent is preferred.
• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR) and the ability to operate customer vehicles to conduct test drives.
• Required to own a basic set of tools or participate in Monro’s tool purchase program.

Benefits

• Performance based incentives
• Paid vacation and holidays for Full-Time Teammates
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401k eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities

Additional notes: Your next Destination! Growth Opportunity: At Monro we’re committed to helping our teammates grow their career through coursework, leadership skills, and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.