General Service Technician-Key Holder

Monro Muffler Brake Inc.; Strongsville (OH); On-site; Full time

Job summary

A leading automotive service company seeks a General Service Technician to perform vehicle repairs and maintenance. This role involves customer interaction, basic vehicle services, and ensuring a welcoming store environment. Join a team that values integrity and teamwork while providing opportunities for career growth and development.

Benefits

Performance Incentives

Paid Vacation

401(k) Eligibility

Employee Discounts

Healthcare Coverage

Qualifications

• Automotive training or basic car maintenance and repair experience required.
• Valid driver’s license and satisfactory Motor Vehicle Report needed.

Responsibilities

• Perform routine vehicle repairs and maintenance according to company standards.
• Conduct tire services such as wheel removal and balancing.
• Assist with inventory management and maintain store cleanliness.

Skills

Automotive Maintenance

Customer Service

Education

High School Diploma

Tools

Basic Set of Tools

Job description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united as a TEAM, sharing the mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers for quality automotive maintenance and repairs. We’re looking for motivated individuals at every career stage who share our vision. Positions are available in our retail locations, field management, and store operations at our Store Support Center in Rochester, New York. If you enjoy helping others, working on cars, being part of a team, solving problems, building guest relationships, and value honesty and integrity, we have a Destination for you at Monro.

Job Description

Compensation: $16-18.00 per hour

The General Service Technician role combines front and back shop responsibilities, including at least two days per week at the front counter. This position performs routine vehicle repairs and maintenance according to company standards and manufacturer specifications, communicates vehicle issues effectively to guests, and plays a key role as a manager on duty (MOD) when needed. Responsibilities include providing a superior guest experience, driving sales of automotive services and tires, and maintaining a welcoming store environment.

Responsibilities:

1. Perform basic vehicle services and repairs efficiently and accurately per Monro standards.
2. Conduct tire services such as wheel removal, balancing, patch/plug repairs, mounting, and TPMS service.
3. Perform vehicle services including lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade, filter replacements), battery testing, and installations.
4. Complete Monro’s Courtesy Inspection on every guest vehicle, identifying and communicating additional needed services.
5. Assist with inventory management, including pulling tires and parts, unloading, and stocking.
6. Maintain store cleanliness and ensure it is guest-ready at all times.
7. Follow safety standards, including wheel torque, oil safety, and compliance procedures.
8. Test drive vehicles following Monro’s policies, observing traffic and safety laws.
9. Adhere to company policies, governmental standards, and safety procedures.
10. Maintain technical knowledge through Monro University training modules.
11. Operate and maintain equipment safely, including lifts, welders, and brake lathes.
12. Assist in guest care, work order completion, register assistance, and facility maintenance under management direction.
13. Handle opening and closing responsibilities as a secondary key carrier.
14. Communicate effectively about Monro’s products and services to guests.
15. Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Automotive training or basic car maintenance and repair experience.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR); ability to conduct test drives.
• Own a basic set of tools or participate in Monro’s tool purchase program.

Additional Information

• Performance incentives.
• Paid vacation and holidays for full-time teammates.
• Reimbursement for ASE Certifications and State Inspection Licenses where applicable.
• 401(k) eligibility immediately upon hire.
• Direct Deposit and Employee Discounts.
• Healthcare, Vision, and Dental coverage for full-time teammates.
• Opportunities for career growth through training and certifications.

At Monro, we’re committed to helping our teammates grow their careers through coursework, leadership development, and open opportunities. We provide on-the-job training, company-sponsored certifications, and courses through Monro University to empower career advancement.

Monro, Inc. is an equal opportunity employer and provides equal opportunity to all applicants regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.