General Service Technician-Key Holder

ZipRecruiter; Cuyahoga Falls (OH); On-site; Full time

Job summary

A leading automotive service provider is seeking a General Service Technician in Cuyahoga Falls. This role involves vehicle maintenance, guest communication, and ensuring a high standard of service. Ideal candidates should possess a high school diploma, automotive training, and customer service skills. Join a team committed to excellence and take advantage of growth opportunities in a supportive environment.

Benefits

Performance incentives

Paid vacation

Holidays for full-time teammates

Reimbursement for ASE certifications

401(k) eligibility immediately upon hire

Employee discounts

Healthcare, vision, dental

Career advancement opportunities

Qualifications

• High School Diploma or equivalent required.
• Automotive training or equivalent experience preferred.
• Valid driver's license and satisfactory Motor Vehicle Report (MVR) required.

Responsibilities

• Perform routine vehicle repairs and maintenance.
• Communicate vehicle issues to guests effectively.
• Assist in inventory management and maintain store cleanliness.

Skills

Customer Service

Automotive Maintenance

Safety Compliance

Education

High School Diploma or equivalent

Automotive training or equivalent experience

Tools

Basic tools

Job description

Job Description

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro supports 16 tire and auto service brands, each with regional strength and community ties. We serve neighborhoods of every size, from big cities to small towns.

Under the Monro banner, we are a united TEAM, sharing the mission to provide the highest quality tire and auto service in the industry.

Do you want to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted for quality automotive maintenance and repairs. We are seeking motivated individuals at all career stages who share our vision. Positions are available across our retail locations, field management, and store support center in Rochester, NY. If you enjoy helping others, working on cars, being part of a team, solving problems, building guest relationships, and value honesty and integrity, Monro is your destination.

Destination Monro - Your Career is Here!

Job Description

Compensation: $16-17.00/hour

The General Service Technician role combines front and back shop responsibilities, including at least two days per week at the front counter. Responsibilities include performing routine vehicle repairs and maintenance per company and manufacturer standards, communicating vehicle issues to guests, and playing a key role in providing a superior guest experience, driving sales, and maintaining a welcoming store environment.

Responsibilities:

• Perform basic vehicle services and repairs efficiently according to Monro standards.
• Tire services – wheel removal, balancing, patching, changing, mounting, TPMS repair.
• Vehicle services – lubrications, oil changes, basic maintenance, battery testing and installation.
• Complete Monro’s Courtesy Inspection on every vehicle, documenting and communicating additional needed services.
• Assist in inventory management, including pulling and stocking tires and parts.
• Maintain store cleanliness and ensure it is guest-ready.
• Perform services safely, following safety standards including wheel torque, oil safety, and compliance procedures.
• Test drive vehicles according to policy, observing traffic and safety laws.
• Adhere to company policies, governmental standards, environmental codes, and OSHA/ANSI standards.
• Maintain technical knowledge through Monro University training modules.
• Operate and maintain equipment safely, including lifts, welders, brake lathes, etc.
• Assist management with guest care, work orders, register assistance, facility maintenance, and purchase orders.
• Serve as a secondary key holder responsible for opening and closing duties.
• Communicate effectively all products and services offered to guests.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Automotive training or equivalent experience.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR).
• Own basic tools or participate in Monro’s tool purchase program.

Additional Information:

• Performance incentives, paid vacation, holidays for full-time teammates.
• Reimbursement for ASE certifications and state inspection licenses.
• 401(k) eligibility immediately upon hire.
• Direct Deposit, employee discounts, healthcare, vision, dental.
• Career advancement opportunities.

At Monro, we promote growth through training, certifications, and career development programs. We are an equal opportunity employer, committed to diversity and inclusion.