General Service Technician - Big O Tires

Leeds West Groups; Monument (CO, OR); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a General Service Technician where your passion for the automotive industry will shine! In this full-time role, you'll perform essential maintenance services, conduct vehicle inspections, and utilize the latest diagnostic technology to ensure top-notch vehicle performance. This innovative firm values strong teamwork and exceptional customer service, providing a supportive environment for your growth. Enjoy a range of benefits, including health insurance, retirement plans, and professional development opportunities, all while working in a positive and safe workplace culture. If you're ready to take your automotive skills to the next level, this is the perfect opportunity for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Retirement Plans

Paid Time Off

Incentive Programs

Professional Development

Employee Discounts

Qualifications

• Basic knowledge of automotive systems and repair procedures.
• Strong teamwork and communication skills are essential.

Responsibilities

• Perform routine maintenance services to ensure vehicle reliability.
• Utilize diagnostic equipment to troubleshoot automotive problems.

Skills

Automotive Diagnostics

Customer Service

Technical Knowledge

Communication Skills

Problem-Solving

Time Management

Education

High School Diploma or Equivalent

Tools

Diagnostic Equipment

Automotive Tools

Job description

CO Big O Monument - 6286, 650 W Hwy 105, Monument, Colorado, United States of America Req #785

Tuesday, April 22, 2025

Summary

A General Service Technician exemplifies professional integrity, strong teamwork skills, basic knowledge of the automotive industry, basic automotive diagnostic and repair skills, utilization of the latest technology, tools, and equipment, a willingness to learn and grow in a fast-paced environment, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while supporting daily operations.

Essential Functions, Duties, and Responsibilities

1. Perform routine maintenance services, such as oil changes, tire rotations, fluid flushes, filter replacements, and more, to ensure vehicle reliability and longevity.
2. Assist with and conduct comprehensive vehicle inspections to identify potential mechanical, electrical, maintenance, or safety concerns.
3. Complete repairs and maintenance tasks efficiently and accurately.
4. Utilize diagnostic equipment, technical manuals, and computerized systems to diagnose and troubleshoot automotive problems efficiently and accurately.
5. Ensure all repair and maintenance work meets manufacturer specifications and industry standards for quality and safety.
6. Perform quality control checks and test-drive vehicles to verify repairs and diagnose any remaining issues.
7. Immediately report any accidents or service issues that require work beyond the scheduled scope or safety concerns to the Store or Service Manager.
8. Complete test drives in accordance with company policies, procedures, safety practices, and traffic laws.
9. Maintain thorough, accurate inspection records and communicate service recommendations clearly to sales and management staff.
10. Communicate effectively with customers to explain repair recommendations, provide estimates, and address questions or concerns.
11. Provide excellent customer service, ensuring customer satisfaction through prompt and quality automotive services with a professional demeanor.
12. Collaborate with senior technicians, management, and team members to coordinate workflow and ensure efficient service delivery.
13. Follow and promote workplace safety standards to minimize risks and ensure compliance with OSHA and company policies.
14. Maintain a clean, organized, and safe work environment per company policies and OSHA regulations.
15. Stay updated on industry trends, technological advancements, and regulatory changes affecting automotive repair and safety.
16. Support the Store Manager in fostering a positive, inclusive, and cohesive team culture to exceed business goals and deliver excellent customer service.
17. Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

• Strong sense of integrity.
• Excellent verbal and written communication skills.
• Interpersonal, diplomacy, and customer service skills.
• Knowledge of the automotive industry.
• Technical knowledge of automotive systems, diagnostics, and repair procedures.
• Organizational skills and attention to detail.
• Analytical, decision-making, and problem-solving skills.
• Proficiency with computer and diagnostic software systems.
• Ability to use shop equipment, tools, and fluids properly.
• Adaptability to new automotive technologies and methods.
• Inventory and expense management skills.
• Ability to work effectively in a high-paced sales environment.
• Ability to give and receive constructive feedback.
• Time management and multitasking skills.
• Reliable attendance.

Minimum Requirements

• Minimum age of 18 years.
• Valid and unrestricted driver’s license.
• High school diploma or equivalent preferred.
• At least one year of related experience preferred.
• Legal authorization to work in the U.S. and a clean driving record.

Workplace Culture and Expectations

We promote a positive, professional, and safe work environment with a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination. Employees are expected to conduct themselves ethically and respectfully.

This environment involves exposure to indoor and outdoor climates, automotive tools, chemicals, and fluids. Proper PPE use, adherence to safety standards, and OSHA compliance are mandatory.

Physical Demands

This role requires physical strength, agility, dexterity, and endurance, including frequent standing, walking, bending, lifting up to 50 pounds, and manual dexterity. Vision, hearing, and speaking abilities must be adequate to perform job functions.

Position Details

This full-time, onsite role requires at least 32 hours weekly, with varied hours including weekends. Travel up to 25% between local stores may be required, with less than 5% overnight travel.

Equal Opportunity Employment

Leeds West Groups provides equal employment opportunities and complies with all applicable laws. Reasonable accommodations are available for qualified individuals with disabilities.

Other Duties

This job description is not exhaustive and duties may change at any time.

Benefits

• Health, dental, and vision insurance
• Flexible and health savings accounts
• Retirement plans
• Paid time off and holidays
• Incentive programs and awards
• Professional development and employee discounts