General Service Technician

Big O Tires; Springfield (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a General Service Technician to join their dynamic team. This role involves performing essential vehicle maintenance tasks, providing excellent customer service, and promoting sales of store products. You will work in a fast-paced environment, ensuring customer satisfaction while adhering to safety standards. With opportunities for growth and development, this position is perfect for individuals looking to advance their careers in the automotive service industry. If you are passionate about cars and enjoy working with people, this role is an exciting opportunity to make a difference.

Benefits

Competitive Wages

Paid Time Off

Holidays

Profit Sharing

401(k)

Health Insurance

Qualifications

• Ability to learn new concepts and use technical materials.
• Ability to operate automatic and manual transmission vehicles.

Responsibilities

• Perform oil changes, tire installations, and vehicle maintenance.
• Provide fast and friendly customer service while promoting sales.

Skills

Customer Service

Technical Skills

Sales Skills

Communication Skills

Education

High School Diploma or GED

Tools

Computer

Job description

Join to apply for the General Service Technician role at Big O Tires

Big O General Service Technicians perform service and installation activities associated with store products and services in an accurate and timely manner.

Responsibilities

• Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights.
• Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries.
• Inspect disposed tires for adjustment and properly store or dispose of tires.
• Clean facilities, tools, and equipment and stock shelves.
• Consistently and courteously greet and thank each customer and provide fast and friendly customer service.
• Promote sales through explaining benefits of service and products to customers.
• Perform all necessary sales duties per company policy and procedure, including proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, and stocking merchandise.
• Maintain internal and external store appearance to comply with Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to and from service areas.
• Complete daily training such as Today’s Class Technician and other required training in a timely manner.
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked.
• Keep supervisor informed of any maintenance problems or issues needing attention.
• Assist in training new employees as needed.
• Perform other duties as assigned, adhering to company and position-specific policies and procedures.

Job Requirements

• Be at least 17 years old (with parental consent) or older.
• Ability to learn new concepts and use technical materials.
• Operate a computer and other office machinery consistently.
• Safely operate automatic and manual transmission vehicles.
• Exchange accurate information with customers.
• Work with hazardous materials safely.
• Work outdoors in various weather conditions.
• Follow PPE regulations.
• Have vision, hearing, speech, and olfactory senses adequate for the job.
• Be able to move and lift up to 75 pounds.
• Availability to work holidays, weekends, and after hours as needed.
• Communicate effectively in English.
• Meet company requirements including pre-employment screenings.
• Legal authorization to work in the U.S.

Note: Ability to obtain a Current Motor Vehicle Inspection within 6 months for Missouri stores.

Preferred Skills

• High school diploma or GED.
• Strong verbal communication skills.
• Valid driver’s license.
• Ability to work independently and in a team.
• Ability to work at a fast pace.
• Sales skills.

About MFA Petroleum Company

MFA Petroleum, a subsidiary of MFA Oil Company, operates in Missouri, Arkansas, and Kansas, providing fuels, lubricants, propane, and more. It also owns BluSphere Energy and APM.

Benefits

Our benefits include competitive wages, paid time off, holidays, profit sharing, 401(k), health insurance, and more, designed to support your growth and well-being.

Our Culture

We value putting customers first, being tenacious, and leading by example, fostering a respectful, passionate, and accountable work environment.

Growth & Development

Opportunities for advancement and education assistance are available to support your career growth.