General Service Technician

Monro, Inc.; Columbia (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Monro, Inc. is seeking a General Service Technician to perform routine vehicle repairs and maintenance. This role involves delivering exceptional service, conducting tire services, and adhering to safety standards. Ideal candidates will have automotive training and strong customer service skills, with opportunities for career growth through Monro University.

Benefits

Health

Dental

401K

Paid Vacation and Holidays

Employee Discounts

Career Development

Qualifications

• Automotive training or experience in basic vehicle maintenance and repair.
• Valid driver’s license with a good Motor Vehicle Report (MVR).
• Own basic tools or participate in Monro’s tool purchase program.

Responsibilities

• Perform basic vehicle services and repairs efficiently according to Monro standards.
• Conduct tire services including removal, balancing, patching, mounting, and TPMS repairs.
• Complete Monro’s Courtesy Inspection on every guest vehicle.

Skills

Problem-solving initiative

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Basic tools

Job description

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Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states, with our stock trading on Nasdaq (MNRO). Our brands include Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, among others. We are committed to providing a five-star guest experience, starting with a five-star teammate experience, supported by over $100 million investment in store improvements, technology, and career development through Monro University.

Destination Monro – Your Career is Here! Do you want to shape a better future for yourself and the automotive industry? We aim to be America’s leading auto and tire centers, trusted locally for quality maintenance and repairs. We seek motivated individuals at all career stages for roles in retail, management, and store operations at our Rochester, NY support center. If you enjoy helping others, working on cars, teamwork, problem-solving, and building guest relationships, with honesty and integrity, we have a destination for you at Monro. Contact us to learn more.

Job Description

Compensation: The hourly rate ranges from $15.00 to $18.00, with potential incentives. Pay is based on experience.

About The Role: The General Service Technician is a full-time or part-time hourly role responsible for routine vehicle repairs and maintenance, delivering exceptional service by communicating effectively with guests and ensuring quality and timeliness.

Responsibilities:

1. Perform basic vehicle services and repairs efficiently according to Monro standards.
2. Conduct tire services including removal, balancing, patching, mounting, and TPMS repairs.
3. Perform vehicle services such as oil changes, lubrications, filter replacements, and battery testing.
4. Complete Monro’s Courtesy Inspection on every guest vehicle, identifying and communicating additional services needed.
5. Assist in inventory management, store cleanliness, and safety standards.
6. Test drive vehicles following safety policies.
7. Adhere to company policies, safety standards, and environmental regulations.
8. Maintain technical knowledge through Monro University training.
9. Operate and maintain all equipment safely.
10. Perform additional duties as assigned.

Qualifications:

• High School Diploma or equivalent preferred.
• Automotive training or experience in basic vehicle maintenance and repair.
• Valid driver’s license with a good Motor Vehicle Report (MVR).
• Own basic tools or participate in Monro’s tool purchase program.

Profile Summary:

• Problem-solving initiative, data collection, and decision-making skills.
• Strong customer service and communication skills.

This summary is not exhaustive; additional duties may be assigned as needed.

Monro Inc. is an Equal Opportunity Employer, considering all applicants regardless of protected characteristics.

Additional Information

• Health, Dental, 401K, Paid Vacation and Holidays, Employee Discounts, Career Development

Your next Destination!

We are committed to career growth through training, certifications, and leadership development via Monro University.