General Service Technician

AAA-The Auto Club Group; Cary (NC); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

AAA membership

Adoption assistance

Job summary

AAA-The Auto Club Group in Cary, NC is seeking a General Service Technician for a full-time hourly role. You will perform routine vehicle maintenance such as oil changes, tire rotations, and battery services, working with seasoned technicians in a fast-paced shop.

The position emphasizes safety, quality service, and opportunity to build hands-on automotive skills. Requires a HS diploma/GED, valid driver's license, and mechanical aptitude.

Qualifications

• High school diploma or GED or technical school graduate/certification.
• Valid driver’s license required.
• No prior work experience required.
• Mechanical aptitude is required.
• Knowledge of automotive/truck systems and tools to perform basic repairs and maintenance.
• Demonstrate proper use of equipment and maintain a clean, safe work area.
• Ability to provide exceptional customer service.

Responsibilities

• Perform basic automotive repairs, adjustments, and maintenance as per repair orders.
• Carry out oil changes, tire replacements/repairs, and general maintenance tasks.
• Drive vehicles into the service bay, prepare for and complete digital vehicle inspections.
• Test drive vehicles and prepare for delivery after repairs.
• Maintain cleanliness of shop and work areas; perform other duties as needed.

Skills

Mechanical aptitude

Customer service

Valid driver's license

Education

High school diploma / GED / technical cert

Tools

Automotive tools

Job description

Job Description

Job Type: Full time

Exempt/Non Exempt: Hourly

Position Schedule / Shift

Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position.

Position Summary

As a General Service Technician, you’ll perform routine vehicle maintenance and inspections, including oil changes, tire rotations, battery services, and other preventive maintenance tasks. This role is ideal for individuals looking to build a career in automotive repair, with opportunities to develop technical skills and gain experience working alongside experienced technicians. Success in this position requires attention to detail, a commitment to safety, and a focus on delivering quality service to customers in a fast‑paced team environment.

Key Responsibilities

• In an efficient and productive manner, perform basic automotive repairs, adjustments, and maintenance procedures as outlined on a repair order for which the technician is trained.
• Perform oil changes, tire replacement and repairs, and general maintenance repairs.
• Drive vehicles into the service bay, prepare them for, and complete digital vehicle inspection.
• Test drive vehicles and prepare the vehicle for delivery to the customer after necessary repairs and maintenance.
• Maintain cleanliness of shop and work areas, and perform other duties as necessary.

Qualifications

Required

• High School diploma, GED, and/or technical school graduate/certification.
• Must possess a valid driver’s license.
• No working experience required.
• Mechanical aptitude is required.
• Knowledge of automotive and/or truck systems, tools, and technical resources to independently perform a variety of basic repairs and maintenance of automobile and truck vehicles.
• Understand and consistently demonstrate proper use of equipment and tools used in such repair and maintenance, and maintain a clean, safe, and organized work area.
• Ability to consistently provide exceptional customer service and improve customer service scores.

Preferred

• G1-Auto Maintenance & Light Repair preferred.
• State inspection certificate, where applicable.
• AC 609 Certification.
• Must have their own tools appropriate for their skill level for use in the center.

Work Environment

• May experience loud noises and odors intermittently in the shop environment.
• Position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds).
• Must be able to work in the heat; some locations do not have air conditioning. Fans are present in all facilities.
• Must be able to remain standing in a concrete facility for the entire work shift.

Compensation & Benefits Overview

Compensation

• General Service Technician will earn a competitive hourly rate of $15 – $17 with annual bonus potential based on performance.

Benefits

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company‑paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short‑term and long‑term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long‑term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual‑based, increases with tenure, eligible at 90 days of employment.
• Full‑time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part‑time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full‑time employees are eligible for 10 company‑paid holidays annually, plus 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays vary by business unit schedules.
• Part‑time employees are eligible for 8 company‑paid holidays annually, plus 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

This position is open and accepting applications on an ongoing basis and may close at any time once a qualified candidate pool is identified.

Important Note

ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long‑term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

Equal Opportunity Employer

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.