General Service Technician

Monro Auto Service and Tire Centers; Barnstable (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated General Service Technician to join their team. In this full-time or part-time role, you will be responsible for performing essential vehicle maintenance and repairs while ensuring exceptional service to customers. Your ability to communicate effectively about vehicle issues and proposed solutions will be key to meeting guest expectations. This role offers an opportunity to work in a dynamic environment where safety and quality are prioritized. If you have a passion for automotive service and a commitment to excellence, this could be the perfect fit for you.

Qualifications

• Experience in vehicle maintenance and repair is preferred.
• Strong communication skills to interact with guests effectively.

Responsibilities

• Perform basic vehicle services and repairs according to company standards.
• Conduct tire services, oil changes, and maintenance tasks efficiently.
• Complete Monro’s Courtesy Inspection process on every vehicle.

Skills

Basic vehicle repair

Effective communication

Inventory management

Safety compliance

Education

High school diploma or equivalent

Tools

Lifts

Welders

Brake lathes

Job description

Job Description

Compensation: The hourly range for this role is $18.00-$21.02 per hour. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.

About The Role:

The General Service Technician role is full time or part-time and is an hourly position based on the needs of the business. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.

Responsibilities:

1. Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
2. Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
3. Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade and filter replacements, etc.), battery testing and installations.
4. Consistently complete Monro’s Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
5. Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
6. Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest-ready condition.
7. Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures.
8. Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.
9. Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
10. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
11. Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
12. Perform other duties as assigned and required.