General Service Technician

OLV Human Services; Appleton (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a General Service Technician to join their team in a fast-paced environment. This role emphasizes professional integrity and strong teamwork skills, requiring basic knowledge of the automotive industry and proficiency in diagnostics and repairs. The technician will perform routine maintenance, conduct vehicle inspections, and ensure quality control while providing exceptional customer service. The position offers opportunities for professional development and a supportive workplace culture, making it an exciting opportunity for those eager to grow in the automotive field.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Retirement Plan

Paid Time Off

Incentive Programs

Professional Development Opportunities

Employee Discounts

Qualifications

• Strong integrity and communication skills are essential.
• Knowledge of automotive repair procedures and technology is required.
• Ability to adapt to new automotive technologies is crucial.

Responsibilities

• Perform routine maintenance services to ensure vehicle reliability.
• Conduct comprehensive vehicle inspections to identify issues.
• Provide excellent customer service and maintain accurate records.

Skills

Integrity

Communication Skills

Customer Service Skills

Knowledge of Automotive Industry

Organizational Skills

Problem-Solving Skills

Proficiency with Diagnostic Tools

Adaptability to New Technologies

Education

High School Diploma or Equivalent

Driver's License

One Year of Related Experience

Tools

Diagnostic Equipment

Computer Systems

Job description

WI Midas Appleton - 2634, 1050 Mutual Way, Appleton, Wisconsin, United States of America Req #672

Thursday, January 30, 2025

Summary

A General Service Technician exemplifies professional integrity, strong teamwork skills, basic knowledge of the automotive industry, and skills in automotive diagnostics and repairs. They utilize the latest technology, tools, and equipment, and are eager to learn and grow in a fast-paced environment. The role involves delivering quality work, providing exceptional customer service, and supporting daily business operations.

Essential Functions, Duties, and Responsibilities

1. Perform routine maintenance services, such as oil changes, tire rotations, fluid flushes, and filter replacements, to ensure vehicle reliability and longevity.
2. Assist with and conduct comprehensive vehicle inspections to identify mechanical, electrical, maintenance, or safety concerns.
3. Complete repairs and maintenance tasks efficiently and accurately.
4. Utilize diagnostic equipment, technical manuals, and computerized systems for troubleshooting automotive problems.
5. Ensure all work meets manufacturer specifications and safety standards.
6. Perform quality control checks and test-drive vehicles to verify repairs.
7. Report safety concerns or issues requiring additional service work to management.
8. Complete test drives in accordance with company policies and safety practices.
9. Maintain accurate inspection records and communicate service recommendations clearly to sales and management staff.
10. Communicate effectively with customers regarding repair recommendations, estimates, and questions.
11. Provide excellent customer service, ensuring customer satisfaction through quality automotive services and professionalism.
12. Collaborate with team members to coordinate workflow and service delivery.
13. Follow safety requirements and promote a safe work environment in compliance with OSHA and company policies.
14. Maintain a clean and organized work environment.
15. Stay updated on industry trends, technology, and regulatory changes.
16. Support the Store Manager in fostering a positive team environment and exceeding business goals.
17. Perform other duties as assigned.

Supervisory Responsibilities

None

Skills and Qualifications

• Strong integrity and communication skills.
• Interpersonal, diplomacy, and customer service skills.
• Knowledge of the automotive industry and repair procedures.
• Excellent organizational and problem-solving skills.
• Proficiency with computer systems and diagnostic tools.
• Ability to adapt to new automotive technologies.
• Proficiency in inventory and expense management.
• Ability to work in a high-paced sales environment.
• Ability to manage priorities and work independently.

Education, Credentials, and Experience

• Minimum age of 18 years.
• Active, unrestricted driver’s license required.
• High school diploma or equivalent preferred.
• At least one year of related experience preferred.
• Legal authorization to work in the U.S. and a clean driving record.

Workplace Culture and Expectations

We uphold a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination. Employees are expected to conduct themselves professionally and respectfully. The environment involves exposure to indoor and outdoor climates, automotive tools, chemicals, and fluids, requiring proper PPE and adherence to safety standards.

Physical Demands

This role requires physical strength, agility, and endurance, including frequent standing, walking, bending, lifting up to 50 pounds, and manual dexterity. Vision, hearing, and speaking abilities must be adequate for the role.

Position Details

This full-time, onsite role requires at least 32 hours per week, with varying hours based on location and business needs. Long hours and weekend work are common.

Travel

Up to 25% local travel; less than 5% overnight travel. Reimbursements may apply.

Equal Opportunity Statement

Leeds West Groups provides equal employment opportunities and complies with ADA and local laws, offering accommodations as needed.

Other Duties

This description is not exhaustive; duties may change without notice.

• Health, dental, vision insurance
• Flexible and health savings accounts
• Retirement plan
• Voluntary insurance options
• Paid time off and holidays
• Incentive programs and awards
• Professional development opportunities
• Employee discounts