General Service FrontBack Shop and Automotive Technicians

Tire Choice Auto Service Centers; Hamden (CT); On-site; Full time

Job summary

A leading auto service center is seeking Automotive Technicians and General Service personnel. Responsibilities include vehicle diagnostics, customer engagement, and service management. Candidates should have automotive training and a valid driver's license. Competitive hourly rates and growth opportunities are available.

Benefits

Performance-based incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

Immediate 401k eligibility

Employee Discounts

Healthcare

Vision

Dental

Career Advancement Opportunities

Qualifications

• Automotive training or equivalent education and experience in basic car maintenance and repair.
• ASE certification and State Inspection license preferred.

Responsibilities

• Perform basic vehicle diagnostics and identify required repairs.
• Act as the first point of contact for guests on the phone and in-store.
• Assist in inventory management and general store duties.

Skills

Automotive training

Customer service

Basic car maintenance

Education

High School Diploma

Tools

Basic tools

Job description

Job Description

Responsibilities:

Automotive Technician:

Salary Range: $20.00 - $35.00 per hour based on experience; $30 - $45 flat rate.

• Perform basic vehicle diagnostics and identify required repairs.
• Complete Monro's Courtesy Inspection process on every customer vehicle.
• Assist in inventory management and general store duties.
• Perform services in accordance with Monro's safety standards and procedures.
• Test drive vehicles following company policy and local traffic laws.
• Maintain technical knowledge through required Monro University training.
• Operate and maintain equipment safely according to manufacturer guidelines.
• Perform other duties as assigned.

General Service - Front and Back Shop:

Salary Range: $18.00 - $20.00 per hour. This role is eligible for additional incentives.

• Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
• Act as the first point of contact for guests on the phone and in-store, engaging guests, scheduling appointments, building trust, understanding needs, and communicating processes and timelines.
• Manage organization and productivity of the service business through estimate and invoice transactions.
• Assist in various aspects of guest care, work order completion, register assistance, facility maintenance, and outside purchase ordering under management guidance.
• Handle opening and closing responsibilities as a secondary key carrier.
• Follow all policies related to cash, credit, checks, refunds, and returns. Collaborate with management on guest service issues and business opportunities.
• Understand and effectively communicate all products and services offered by Monro.
• Adhere to company policies, governmental standards, environmental codes, and ANSI/OSHA standards, maintaining all safety standards.
• Partner with management to ensure a safe and healthy work environment compliant with laws and policies.
• Maintain an organized and neat guest waiting area.
• Other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Automotive training or equivalent education and experience in basic car maintenance and repair.
• ASE certification and State Inspection license (preferred).
• Valid driver’s license with a satisfactory Motor Vehicle Report (MVR); ability to operate customer vehicles for test drives.
• Own basic tools or participate in Monro’s tool purchase program.

Benefits:

• Performance-based incentives.
• Paid vacation and holidays for full-time teammates.
• Reimbursement for ASE Certifications and State Inspection Licenses where applicable.
• Immediate 401k eligibility upon hire.
• Direct Deposit, Employee Discounts, Healthcare, Vision, Dental for full-time teammates.
• Employee Access Perks and Career Advancement Opportunities.

Growth Opportunity:

Monro is committed to career development through coursework, leadership demonstration, and open opportunities. Teammates receive on-the-job training, company-sponsored certifications, and coursework through Monro University to advance their careers.

Monro, Inc. is an equal opportunity employer, providing all applicants with equal opportunity regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or other protected characteristics.