General Service Attendant

Mayo Clinic; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Mayo Clinic seeks a General Services Attendant to be a key contact point for patients and visitors. This entry-level role involves assisting with patient visits, verifying appointments, and ensuring policy compliance. Ideal candidates will have strong customer service skills and a high school diploma. The position requires varied hours and offers competitive compensation and benefits.

Benefits

Medical: Multiple plan options.

Dental: Delta Dental or reimbursement account.

Vision: Affordable plan with national network.

Retirement: Competitive retirement package.

Qualifications

• Minimum of one year of customer service experience.
• Evidence of conflict management skills.

Responsibilities

• Verify patient appointments and assist with navigation.
• Maintain professionalism while interacting with patients.
• Drive Mayo Clinic vehicles for courier runs.

Skills

Customer Service

Teamwork

Problem Solving

Decision Making

Conflict Management

Education

High School Diploma/GED

Job description

2 days ago Be among the first 25 applicants

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus, and serves as a critical team member in facilitating patient visits. The General Services Attendant demonstrates professionalism, effective communication and listening skills, empathy and ability to effectively interact with patients, visitors, family members and others who may present to Mayo Clinic. The General Services Attendant will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. Responsibilities include verifying patient appointments, communicating with colleagues to gather appointment details, understanding and enforcing visitor policies, screening, greeting patients and visitors, and assisting with navigation. The role primarily involves working at patient-designated buildings to ensure policy enforcement and monitor flow. Additional duties include remaining calm during stressful situations, de-escalating conflicts, and supporting with wheelchair and stretcher transportation, specimen delivery, and other logistical tasks. The position may also involve driving Mayo Clinic vehicles for courier runs and shuttle services. The role requires working varied hours, including days, evenings, weekends, holidays, with rotating days off.

Qualifications

A high school diploma/GED is required. Minimum of one year of customer service, teamwork, critical thinking, problem-solving, and decision-making experience through paid or educational settings. Evidence of conflict management skills, problem-solving, and decision-making abilities. Valid driver's license with an acceptable motor vehicle record.

Additional Details

Exemption Status: Nonexempt

Compensation: $20.00 - $22.71/hour

Benefits Eligible: Yes

Schedule: Full Time, 80 hours/pay period, with shifts primarily from 9:30am to 6:00pm or 10:30am to 7:00pm, including weekends, evenings, and holidays.

Site Description: Multiple campuses across the U.S. and international locations, offering diverse work environments.

Equal Opportunity: All qualified applicants will receive consideration without discrimination. Mayo Clinic participates in E-Verify and I-9 compliance.

Recruiter

Shelly Weir

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industry

Hospitals and Health Care