General Practice Growth & Operations Lead

VCA Animal Hospitals; Los Angeles (CA); Hybrid; USD 104,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/Sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a General Practice Lead to drive strategy, deployment, and growth across GP locations. The role partners with hospital leadership, medical operations, and Support Office to make daily work easier and focus on outstanding medical care and client/pet experience.

Hybrid role based in MVH North America hubs (Santa Monica, CA or Vancouver, WA). 5+ years in veterinary operations and strong program deployment experience are required. Travel up to 10% may be needed.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in veterinary practice operations, multi-site healthcare operations, or a related field.
• Demonstrated experience deploying programs across multiple locations or a distributed team.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.

Responsibilities

• Develop and execute the strategic roadmap for General Practice locations, aligning clinic-level execution with company-wide goals.
• Translate strategy into deployment plans, timelines, and success metrics.
• Roll out new programs, protocols, and tools across GP locations.
• Monitor KPIs and adjust plans based on data and feedback.
• Identify and prioritize growth opportunities across the GP network.
• Build business cases for new initiatives and secure investment.
• Support integration of new General Practice locations.

Skills

Strategic leadership

Project management

Data analytics

Communication

Cross-functional collaboration

Travel willingness

Education

Bachelor's degree

Advanced degree or DVM

Job description

VCA Animal Hospitals is seeking a General Practice Lead to drive strategy, deployment, and growth across GP locations. The role partners with hospital leadership, medical operations, and Support Office to make daily work easier and focus on outstanding medical care and client/pet experience.

Hybrid role based in MVH North America hubs (Santa Monica, CA or Vancouver, WA). 5+ years in veterinary operations and strong program deployment experience are required. Travel up to 10% may be needed.