Chief Channel Operations Architect

VCA Animal Hospitals; Los Angeles (CA); Hybrid; USD 152,000 - 261,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a Head of Channel Operations to architect how work gets done across our hospital network. This Senior Director will translate enterprise standards into channel-specific playbooks for GP, Specialist and Emergency practices, ensuring practical deployment in hospitals.

The role requires Lean and CI discipline, cross-functional influence, and a strong respect for frontline care, with a hybrid work model at MVH North America hubs in Vancouver, WA and Santa Monica, CA.

Qualifications

• Bachelor's degree in Business Management or related field.
• 5–10 years of experience is required.
• Hybrid schedule across MVH North America Hub Locations.

Responsibilities

• Architect operating system across hospital network for GP, Specialist and Emergency channels.
• Translate standards into channel-specific playbooks and SOPs.
• Identify root causes of underperformance and drive improvements.
• Lead Lean and continuous-improvement program across divisions and channels.
• Develop time and motion standards for labor planning with Operational Intelligence.
• Maintain Hospital Protocol and Procedure Development standards across channels.
• Ensure system design enables consistent field execution across OUs and divisions.

Skills

Lean

Cross-functional leadership

Continuous improvement

Operational excellence

Education

Bachelor's degree in Business Management

Job description

VCA Animal Hospitals is seeking a Head of Channel Operations to architect how work gets done across our hospital network. This Senior Director will translate enterprise standards into channel-specific playbooks for GP, Specialist and Emergency practices, ensuring practical deployment in hospitals.

The role requires Lean and CI discipline, cross-functional influence, and a strong respect for frontline care, with a hybrid work model at MVH North America hubs in Vancouver, WA and Santa Monica, CA.