General Merchandise Lead

Meijer Inc.; Muskegon (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. in Muskegon, MI is seeking a General Merchandise Lead to oversee day-to-day operations and guide a team to deliver exceptional customer experiences. You will mentor staff, manage schedules, and ensure product availability, pricing, and display standards are upheld.

The role requires strong communication, leadership, and problem-solving abilities, with a commitment to diversity and inclusion. This position emphasizes customer service excellence and operational effectiveness in a

Qualifications

• Passion for customer service and engagement with customers and team members.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Creative thinking to solve problems and improve processes.
• Ability to influence others and build rapport with customers.
• Commitment to inclusive, value-driven team environment.

Responsibilities

• Engage peers to provide the best possible shopping experience.
• Communicate with team and assign daily tasks.
• Mentor and coach team members to meet customer service and sales goals.
• Assist with training and cross-training of staff.
• Support scheduling to maximize engagement and sales.
• Ensure product freshness and proper rotation/dating policies.
• Enforce food safety standards and safe work practices.
• Lead ordering, receiving, stocking, pricing, and display tasks.
• Operate registers and powered equipment when needed.
• Participate in period-end inventories as needed.
• May act in lead capacity in other departments.

Skills

Customer service

Verbal and written communication

Influence others

Rapport building

Team leadership

Physical stamina

Job description

## General Merchandise LeadApply: Harvey St - Muskegon, MI: Full time: Posted Today: R000706857As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! **Meijer Rewards*** Weekly pay* Scheduling flexibility* Paid parental leave* Paid education assistance* Team member discount* Development programs for advancement and career growthPlease review the job profile below and apply today!Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.**What you’ll be doing:*** Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.* Communicating with team members and assigning daily work tasks.* Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.* Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.* Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.* Ensuring freshness of products by closely monitoring execution of rotation and dating policies.* Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.* Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.* Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.* Operating a register and cash handling when needed.* Operating powered equipment, where applicable.* Participating in period end inventories, where applicable, to help achieve goals.* May be required to act in Lead capacity in other departments throughout the store* This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.**What You Bring with You (Qualifications):*** Passion for customer service with total engagement that conveys approachability to customers and fellow team members.* Initiates interactions with customers and peers.* Excellent verbal and written communication* Retail or other customer service experience preferred* Creative thinking skills* Ability to influence others* Ability to quickly build rapport and gain customer confidence to create repeat business* Ability to lift, carry, push, pull, bend and twist while handling product* Experience executing plans* Positive influence to create a strong team environment.* A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.