General Merchandise Lead

Meijer; Holland (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs

Job summary

Meijer in Holland, Michigan is seeking a dedicated team member to enhance customer engagement and ensure efficient department operations. This role involves mentoring fellow team members and promoting a culture of inclusivity and high standards.

The ideal candidate should be passionate about customer service, possess excellent communication skills, and have a background in retail or customer service. Responsibilities include managing team tasks and ensuring safety compliance, contributing to a vibrant working environment.

Qualifications

• Passion for customer service and engagement.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.

Responsibilities

• Engage peers to enhance customer shopping experience.
• Communicate daily tasks to team members.
• Mentor and coach team members for goal achievement.
• Ensure compliance with food safety standards and regulations.
• Participate in periodic inventories to meet goals.

Skills

Customer engagement

Communication skills

Creative thinking

Influencing others

Team environment creation

Job description

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.

What you’ll be doing

• Engaging peers to provide the best possible shopping experience for our customers, including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded, the area is maintained to Meijer standards, and team members have completed required trainings.
• Supporting training new team members/cross‑training high‑potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store.
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.