General Merchandise Department Manager

Hy-Vee; Silvis (IL); Sur place; USD 23 000 - 29 000; Plein temps

Résumé du poste

Hy-Vee is hiring a GM Department Manager for the General Merchandise department in Silvis, Illinois. This non-exempt role oversees customer service, staff supervision, inventory planning, and display organization to maintain freshness, pricing accuracy, and overall profitability.

The role requires a high school diploma and 1–3 years of related experience, with a focus on leadership, customer service, and adherence to company policies.

Qualifications

• Must have high school diploma and 1–3 years of related work experience.
• Experience in a retail GM department is a plus.
• Strong customer service and leadership skills.

Responsabilités

• Maintains a positive atmosphere and teamwork.
• Ensures friendly customer service and professionalism in the department.
• Sets department standards for service, cleanliness and profitability.
• Provides prompt and courteous service and leads by example.
• Recruits, trains, supervises and evaluates department staff.
• Plans schedules and assigns daily work for the GM department.
• Inspects displays and coordinates product replenishment.

Connaissances

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Formation

High school diploma

1–3 years related work experience

Description du poste

Job Title

GM Department Manager

Department

General Merchandise

FLSA

Non-Exempt

General Function

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.

Core Competencies

• Partnerships


• Growth mindset


• Results oriented


• Customer focused


• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of Health Wellness Home, Store Operations, and Perishables. Positions that Report to you: GM Department Employees.

Primary Duties and Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.


• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.


• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.


• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.


• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.


• Makes an effort to learn customers’ names and to address them with name whenever possible.


• Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.


• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.


• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.


• Determines department goals with store director.


• Determines weekly work schedule and establishes a daily work plan for the department.


• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.


• Communicates with employees regarding sales and ideas.


• Handles and satisfies customer issues.


• Figures retail pricing and insures correct pricing.


• Extends invoices, posts invoices, and oversees department bookkeeping procedures.


• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.


• Conducts inventory of the department.


• Plans displays, promotions, and determines pre-orders.


• Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.


• Understands and troubleshoots equipment and ensures maintenance is performed.


• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.


• Adheres to company policies and individual store guidelines.


• Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities

• Ensures pricing is competitive in the market area.


• Attends meetings and seminars and participates in continuing education.


• Fills displays and works in the sales area.


• Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.


• Performs departmental duties as needed.


• Assists in other areas of the store as needed.


• Performs other job related duties and special projects as required.

Supervisory Responsibilities

• Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.


• Ability to do arithmetic calculations involving fractions, decimals, and percentages.


• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

• High school diploma and one to three years of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.


• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.


• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• This position is exposed to dirt, noise, and equipment movement hazards on a daily basis.


• Has occasional exposure to electrical shock.


• This is a fast pace work environment.

Equipment Used to Perform Job

• Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.

Financial Responsibility

Responsible for purchasing product for the department.

Contacts

Has daily contact with suppliers/vendors, and the general public.

Confidentiality

Has access to confidential information including pricing.

Salary

The anticipated hourly starting wage for this position is $17.00 to $21.25 depending on experience.

Benefits

For information on company benefits visit Benefits | Hy-Vee.

Pre Employment Screening

Employment is contingent upon the successful completion of a pre employment drug screen.

Additional Considerations

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.