General Merchandise Associate

H-D of Florida Group; Panama City (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

H-D of Florida Group is seeking a General Merchandise Associate to support the dealership's merchandise area, merchandise displays, and guest services. You will assist customers, stock items, and process sales in a fast-paced retail setting inside an automotive dealership.

The role emphasizes accurate pricing, inventory control, and teamwork with colleagues to deliver an excellent guest experience.

Qualifications

• Greet guests and assist with selection and purchase of merchandise.
• Maintain attractive, organized displays and ensure items are well stocked.
• Receive, stock, and price incoming merchandise accurately.
• Monitor inventory levels and assist with reordering and control.

Responsibilities

• Process sales transactions using dealership point-of-sale systems.
• Assist guests with product information, availability, and recommendations.
• Maintain accurate records of sales, inventory, and returns.
• Support promotional displays and seasonal merchandising initiatives.
• Ensure cleanliness and organization of the merchandise area.

Skills

Guest service

Communication

Retail sales

Cash handling

Organization

Teamwork

Computer skills

POS systems

Multitasking

Education

High school diploma or GED

Tools

POS systems

Job description

Description

Position Summary

The General Merchandise Associate is responsible for supporting the sales, display, inventory management, and guest service of the dealership’s general merchandise department. This role ensures that accessories, branded goods, and other retail items are properly stocked, displayed, and sold in a professional and guest-friendly manner. The ideal candidate is organized, guest-focused, and comfortable working in a retail-style environment within a dealership setting.

Essential Duties and Responsibilities

• Greet guests and assist with selection and purchase of dealership merchandise and accessories.
• Maintain attractive, organized, and well-stocked merchandise displays.
• Receive, stock, and price incoming merchandise accurately.
• Monitor inventory levels and assist with reordering and inventory control.
• Process sales transactions using dealership point-of-sale systems.
• Assist guests with product information, availability, and recommendations.
• Maintain accurate records of sales, inventory, and returns.
• Support promotional displays and seasonal merchandising initiatives.
• Ensure cleanliness and organization of the merchandise area.
• Assist with online or special order merchandise requests.
• Communicate with vendors regarding product availability and deliveries.
• Follow dealership policies regarding cash handling and guest service standards.
• Report inventory discrepancies or damaged goods to management.
• Perform additional retail or administrative duties as assigned.

Requirements

Qualifications

• Strong guest service and communication skills.
• Ability to work in a retail sales environment.
• Basic math and cash-handling skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Basic computer skills and familiarity with point-of-sale systems preferred.
• Positive attitude and professional appearance.
• Ability to multitask in a fast-paced environment.

Education and Experience

• High school diploma or GED required.
• Prior retail, customer service, or merchandising experience preferred.
• Automotive dealership experience is a plus but not required.
• On-the-job training provided.

Physical Requirements

• Frequent standing, walking, bending, and reaching.
• Ability to lift and carry up to 50 pounds.
• Ability to stock shelves and move merchandise as needed.
• Ability to operate point-of-sale and computer systems.
• Ability to communicate effectively in person and with customers.

Work Environment

Retail-based environment within an automotive dealership setting with frequent customer interaction and moderate noise levels. Work includes indoor showroom and merchandise area responsibilities, with occasional extended hours during promotions or sales events.

Equal Employment Opportunity Statement

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.