General Manager - Woodland Park

Greystar; East Palo Alto (CA); On-site; USD 116,000 - 143,000; Full time

Job summary

An established industry player in real estate is seeking a dynamic Senior Community Manager to oversee multiple properties. This role requires a proactive leader with extensive property management experience, capable of managing teams and ensuring operational excellence. You will be responsible for achieving financial goals, maintaining compliance with regulations, and enhancing resident satisfaction. Join a company that values your contributions and offers robust benefits, including generous paid time off, competitive medical coverage, and a 401(k) plan with company match. This is an exciting opportunity to make a significant impact in a thriving environment.

Benefits

Competitive Medical, Dental, and Vision insurance

Generous Paid Time Off

401(k) with Company Match

Paid Parental Leave

Employee Assistance Program

6-Week Paid Sabbatical after 10 years

Onsite Housing Discount

Critical Illness and Accident Insurance

Charitable Giving Program

Qualifications

• 5+ years of property management experience required.
• Experience managing 20+ team members preferred.

Responsibilities

• Manage day-to-day operations of multiple properties.
• Ensure compliance with company policies and regulations.
• Promote resident satisfaction and retention.

Skills

Property Management

Team Management

Budget Management

Bilingual (English/Spanish)

Customer Service

Education

Bachelor's Degree in Business or related field

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Our ideal candidate has 5+ years of Property Management experience as a Senior Community Manager/Regional Manager role preferred, dual site or 500+ unit site experience is a plus, experience managing 20+ team members is preferred. Must be self-motivated, and able to work independently in a fast pace environment. Manages the day-to-day operations of 2 or more assigned properties including managing the team members, daily activities, and resources of the properties to achieve established budgeted financial and operational goals, and ensures that the operations of the properties comply with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

• Unit Count: 1675
• Property Type: Garden Style, 56 acres with various building types including single-family homes.
• Work Schedule: M-F
• *Quarterly bonus available based on property performance.
• 40% off housing discount

• Provides input into the development of budget(s) for assigned properties by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.

• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.

• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.

• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.

• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.

• Gathers, analyzes, and interprets current market and economic trends that may impact assigned properties and implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals.

• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.

• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the assigned properties, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

• Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.

• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

• Bilingual (English/Spanish) preferred
• 5+ years of property management experience as a Senior Community Manager/Regional Manager role preferred
• Experience with 500+ units/multi-site experience preferred
• Experience managing 20+ team members preferred

The salary range for this position is $116,800.00 - $142,800.00 (East Palo Alto)

Additional Compensation :

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.