General Manager (Westport Location)

Papa John's Overland Park; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Un restaurant bien connu recherche un directeur général pour superviser toutes les opérations de son établissement. Ce poste exige des compétences en gestion, une approche proactive pour assurer la rentabilité et un engagement envers l'excellence du service à la clientèle. Le candidat idéal saura gérer une équipe tout en veillant à la conformité aux normes de l'entreprise.

Qualifications

• Expérience prouvée en gestion de restaurant.
• Capacité à mener des équipes et à atteindre des objectifs de performance.
• Connaissance des normes de qualité et de sécurité.

Responsibilities

• Surveiller la qualité des produits et la satisfaction client.
• Gérer le recrutement et le développement d'équipe.
• Contrôler les coûts et gérer les budgets.

Skills

Leadership

Prise de décisions

Gestion de la qualité

Coaching

Gestion des ventes

Education

Diplôme de gestion ou expérience équivalente

Job description

Job Summary:

The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability. This role requires a self-sufficient leader who makes quality decisions and ensures proper planning, forecasting, and systems are in place. Responsibilities include managing operations, executing all company policies, procedures, programs, and systems, and ensuring compliance with all laws and ethical practices.

This position oversees all operational aspects of a Papa Johns restaurant, including executing all Operations Manager duties when that position is unavailable or unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In locations where the Operations Manager role is filled, restaurant team members and delivery drivers report to the Operations Manager. When the role is unfilled, they report directly to the General Manager.

Duties and Responsibilities:

• Monitor product quality and customer service standards, identify deficiencies, and follow up with reports to address concerns. Respond professionally to customer issues, solicit feedback, and use it to improve operations and build brand loyalty. Oversee training and quality standards.
• Oversee recruiting efforts to meet staffing needs and ensure compliance with uniform and appearance standards. Set performance expectations, conduct reviews, document issues, and take disciplinary actions if necessary. Coach and develop team members, fostering teamwork, energy, and fun, including implementing recognition programs to retain high performers.
• Manage sales goals against budgets and previous periods by ensuring prompt, friendly service and addressing sales deficiencies through marketing and community engagement.
• Manage profit goals within budgets by controlling food, labor, and other costs, using the FOCUS System to correct deviations. Develop plans to improve trends and profits. Handle administrative and cash management duties. Maintain inventory levels, ensure safety and security standards, oversee maintenance and repairs, and ensure the restaurant is clean and fully equipped.