General Manager - Westcliff

Pressed; Newport Beach (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Pressed in Newport Beach, CA is seeking a General Manager to lead daily operations, guest experience, and team development in a fast-paced wellness retail environment. You will drive sales, manage KPIs, cultivate a guest-obsessed culture, and develop future leaders while ensuring safety, cleanliness, and policy compliance across the store.

This role requires hands-on leadership, exceptional communication, and a passion for wellness and community engagement to create a thriving team and memorable

Qualifications

• 3+ years of management experience leading 10+ team members in hospitality or retail.
• Passionate about wellness, people, and growth.
• Results-oriented leader with strong decision-making skills.
• Hands-on and action-oriented—lead from the floor.
• Adaptable and energized by fast-paced environments.
• Clear, confident communicator with strong organizational skills.
• Accountable, empathetic, and consistent.
• Demonstrated success exceeding sales goals and managing P&L.
• Experience recruiting, onboarding, coaching, and developing team members.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Food Handler Card or state food safety certification.
• Ability to work in fast-paced food and beverage, retail environment.

Responsibilities

• Use tools, data, and business acumen to maximize sales and profitability.
• Manage labor, drive KPIs, and oversee store-level P&L performance.
• Execute strategic plans to improve sales, conversion, and guest satisfaction.
• Lead with urgency—pivoting quickly to meet daily and long-term business needs.
• Champion a guest-obsessed culture rooted in warmth, sampling, and storytelling.
• Train and inspire Shift Leads to deliver consistent, elevated service.
• Drive loyalty and brand love through every in-store and digital interaction
• Use feedback channels (like NPS and Mystery Shops) to identify and act on opportunities.
• Hire, train, develop, and retain a high-performing team of Shift Leads.
• Set clear expectations, hold team members accountable, and address performance issues with care.
• Deliver feedback in real-time and build future leaders through ongoing development
• Maintain a culture of trust, collaboration, and inclusivity.
• Ensure operational excellence across inventory, food safety, cleanliness, and compliance.
• Maintain all store checklists, including Zenput and opening/closing duties.
• Fulfill orders (in-store and third-party) with accuracy and speed.
• Develop and execute community marketing and store events to boost visibility and local engagement.
• Ensure all policies and procedures are followed—including safety, cash handling, and labor laws.

Skills

People Leadership

Sales & KPIs

Guest Service

P&L Management

Hiring & Coaching

Communication

Organizational Skills

Adaptability

Operations

MS Office

Tools

Microsoft Excel

Job description

Job Purpose

The General Manager is the driver of their store’s success. They lead with heart and dedication—developing their team, delivering standout guest experiences, and building a community of wellness and accountability. They are passionate about people, operational excellence, and results—and bring that energy to every shift. From growing sales to leading community engagement, the General Manager creates a space where both guests and team members thrive.

Essential Functions

Sales & Business Leadership

• Use tools, data, and business acumen to maximize sales and profitability.


• Manage labor, drive KPIs, and oversee store-level P&L performance.


• Execute strategic plans to improve sales, conversion, and guest satisfaction.


• Lead with urgency—pivoting quickly to meet daily and long-term business needs.

Guest Experience

• Champion a guest-obsessed culture rooted in warmth, sampling, and storytelling.


• Train and inspire Shift Leads to deliver consistent, elevated service.


• Drive loyalty and brand love through every in-store and digital interaction


• Use feedback channels (like NPS and Mystery Shops) to identify and act on opportunities.

People Leadership & Talent Development

• Hire, train, develop, and retain a high-performing team of Shift Leads.


• Set clear expectations, hold team members accountable, and address performance issues with care.


• Deliver feedback in real-time and build future leaders through ongoing development


• Maintain a culture of trust, collaboration, and inclusivity.

Operations & Execution

• Ensure operational excellence across inventory, food safety, cleanliness, and compliance.


• Maintain all store checklists, including Zenput and opening/closing duties.


• Fulfill orders (in-store and third-party) with accuracy and speed.


• Develop and execute community marketing and store events to boost visibility and local engagement.


• Ensure all policies and procedures are followed—including safety, cash handling, and labor laws.

Qualifications

• 3+ years of management experience, leading a team of 10+ members within restaurants, hospitality, or food & beverage retail.


• Passionate about wellness, people, and growth.


• A results-oriented leader with strong decision-making skills.


• Hands-on and action-oriented—you lead from the floor, not from a clipboard.


• Adaptable and energized by fast-paced environments.


• Clear, confident communicator with strong organizational skills.


• Accountable, empathetic, and consistent.


• Demonstrated success exceeding sales goals and managing P&L.


• Strong knowledge of guest service, retail KPIs, and performance management.


• Experience recruiting, onboarding, coaching, and developing team members.


• Working knowledge of Microsoft Office (Word, Excel, Outlook).


• Food Handler Card or respective state food safety certification.


• Ability to work in a fast-paced food and beverage, retail environment.


• Ability to stand, walk, bend, stoop, and reach throughout shift.


• Ability to lift and carry up to 50 lbs.


• Must be able to work flexible schedules including nights, weekends, and holidays.


• Must be legally authorized to work in the U.S. without restriction.