General Manager - Thrift Store

Red White & Blue Thrift; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Red White & Blue Thrift seeks a General Manager committed to operational excellence and financial success. This role encompasses overseeing daily operations, driving sales through strategic leadership, and developing management team capabilities. Ideal candidates will possess strong communication skills and experience in retail management, creating a welcoming environment for both employees and customers.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills.
• High level of computer proficiency.

Responsibilities

• Oversee financial performance and P&L of the store.
• Ensure operational excellence and customer service.
• Develop and train management staff.

Skills

Communication

Leadership

Operational Management

Education

High school diploma or GED

Tools

MS Office

HRIS

Job description

3 days ago Be among the first 25 applicants

Red White & Blue Thrift provided pay range

This range is provided by Red White & Blue Thrift. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $120,000.00/yr

Job Summary

As the General Manager at RWB Thrift, you will ensure the financial success and operational excellence of the store. You will take ownership and accountability for top-line sales, profitability, efficiency in meeting production quotas, and delivering key metrics in customer service. Working in alignment with company objectives, policies, and regulatory guidelines, you will execute strategic initiatives to drive business results.

The General Manager achieves results through the management team and by working hands-on with the broader store team. You will role-model expected behaviors and continually observe, assess, train, coach, and counsel performance to ensure alignment with organizational goals. Additionally, you will oversee the execution of company processes and procedures, merchandise productivity, and maintain a high standard in the customer shopping experience.

You will also play a key role in training and developing the Production Manager and Retail Manager, ensuring they have the skills and resources to effectively manage their respective areas and contribute to overall store success.

Key Responsibilities

• Financial Performance & Business Acumen: Take ownership of the store's Profit and Loss (P&L) statement, ensuring financial results meet or exceed budget targets. Drive top-line sales and profitability through strategic initiatives and effective management.
• Operational Excellence: Ensure efficient operations by meeting production quotas and maintaining high standards of customer service. Prioritize the production process in the backroom, recognizing it as the driver of sales. Ensure products are processed and put on the sales floor promptly. Maintain a clean, organized, and efficient backroom where employees follow guidance to maximize productivity.
• Leadership & People Development: Develop and train the Production Manager and Retail Manager through effective delegation and active involvement in their development. Foster a culture of continuous improvement and high performance among the management team. Encourage flexible deployment of staff in the backroom to meet production needs and drive sales.
• Flexible Workforce Management: Create dynamic scheduling that aligns with business needs, ensuring coverage during peak times and reducing labor costs during slower periods.
• Performance Management: Maintain a fair and equitable performance process, consistently evaluating and documenting employee performance to build bench strength and a talent pipeline for future openings.
• Compliance: Ensure adherence to company policies, state and federal laws, including wage and hour compliance, human rights, and equal employment opportunities.
• Customer Experience: Uphold a high standard of customer service by maintaining an organized, clean, and welcoming store environment.

People Operations

• Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
• Facilitate the onboarding process for new hires to ensure a seamless transition into their roles. Act as a key liaison between management and new team members, providing support and guidance throughout onboarding.
• Develop a culture of continuous training and development to build bench strength and a talent pipeline for future openings within the store and the company.
• Assist with dynamic employee scheduling and timekeeping monitoring to meet business needs.
• Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
• Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.

Office Administration

• Support the store’s operations with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.
• Perform office tasks such as data entry, supply ordering, sending in requisitions, submitting IT and Facilities support tickets, and attending corporate training calls.
• Oversee the store's financial performance, merchandise productivity, customer shopping experience, leadership and people development, and loss prevention and safety.

Language Requirements

Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• High level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred
• Previous thrift, retail, warehouse, or customer-facing experience is preferred, but not required

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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