General Manager - The Surfrider Malibu

Casetta Hotels; Malibu (CA); On-site; USD 100,000 - 120,000; Full time

Job summary

Casetta Hotels is seeking a dynamic General Manager for their luxury boutique hotel in Malibu. This role involves leading all hotel operations, ensuring exceptional guest service and financial performance. The ideal candidate will have a passion for hospitality, strong leadership skills, and extensive experience in hotel management.

Benefits

401k with company match

Health, vision, and dental insurance

Quarterly wellness credit

Extensive paid holiday program & vacation

Discounts at Casetta hotels (rooms & dining)

Maternity and paternity leave

Leadership development & growth within the company

Qualifications

• Minimum 3 years of senior hotel leadership experience.
• Strong operational knowledge across all hotel departments.
• Exceptional interpersonal, communication, and leadership skills.

Responsibilities

• Direct all hotel operations including Front Desk, Housekeeping, and Food & Beverage.
• Monitor scheduling and labor for efficient operations.
• Prepare and manage the annual Operating Budget.

Skills

Team Leadership

Operational Excellence

Interpersonal Skills

Financial Management

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel Management Software

Accounting Software

Job description

Join to apply for the General Manager - The Surfrider Malibu role at Casetta Hotels

Join to apply for the General Manager - The Surfrider Malibu role at Casetta Hotels

We are seeking a dynamic and experienced General Manager to lead the day-to-day operations of our luxury 20-room boutique hotel in Malibu. The ideal candidate will bring a passion for hospitality, operational excellence, and team leadership. This role oversees all departments, ensuring exceptional guest service, optimal financial performance, and a positive team culture. The GM serves as the strategic link between ownership and daily hotel execution.

Responsibilities:

• Direct all hotel operations including Front Desk, Housekeeping, Food & Beverage, Maintenance, Sales, and Financials.
• Ensure full compliance with all operating standards, SOPs, health and safety regulations, and service benchmarks.
• Lead capital projects, refurbishment initiatives, and property improvement planning.
• Actively engage with guests throughout their stay to ensure an exceptional, personalized experience.
• Recruit, onboard, and train high-performing staff members and department heads.
• Promote a collaborative, supportive work environment through mentorship, coaching, and regular recognition.
• Conduct team meetings and department briefings to ensure alignment and communication.
• Monitor scheduling and labor to ensure efficient operations and compliance with California Wage and Hour laws.
• Process and oversee bi-weekly payroll; ensure accurate timekeeping and HR administration.
• Partner with ownership to develop and implement hotel strategy aimed at maximizing guest satisfaction, colleague engagement, and profitability.
• Prepare, present, and manage the annual Operating Budget, Sales & Marketing Plan, and Capital Expenditure Budget.
• Track daily financials, monitor revenue streams, control expenses, and deliver monthly forecasts for all departments.
• Analyze P&L statements and other financial reports to identify trends and implement revenue-maximizing, cost-saving initiatives.
• Ensure financial targets are achieved and regularly report performance to ownership and stakeholders.
• Lead local sales and marketing efforts to drive occupancy and average daily rate (ADR).
• Maintain and build strong partnerships with local vendors, community leaders, tourism boards, and hospitality peers.
• Serve as a brand ambassador for the hotel, fostering local goodwill and representing the property at community and industry events.
• Resolve guest issues swiftly and thoughtfully; oversee service recovery with a focus on satisfaction and loyalty.
• Maintain a consistently high level of service across all departments, from arrival to departure.
• Drive a guest-centric culture through hands-on leadership and role-modeling excellence.
• All other responsibilities at the discretion of the Company.

Qualifications:

• Minimum 3 years of senior hotel leadership experience, preferably in a boutique or luxury environment.
• Strong operational knowledge across all hotel departments.
• Advanced understanding of financial management including budgets, forecasts, payroll, and P&L analysis.
• Exceptional interpersonal, communication, and leadership skills.
• Proven ability to deliver results in guest satisfaction, revenue growth, and operational efficiency.
• Proficient in hotel and restaurant systems and accounting software,.
• Deep understanding of California hospitality labor laws and wage compliance.
• Competitive salary + performance-based bonuses
• 401k with company match
• Health, vision, and dental insurance
• Quarterly wellness credit
• Extensive paid holiday program & vacation
• Discounts at Casetta hotels (rooms & dining)
• Maternity and paternity leave
• Leadership development & growth within the company
• Much more!

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Malibu, CA 90265 (Required)

Ability to Relocate:

• Malibu, CA 90265: Relocate before starting work (Required)

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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