General Manager - The Legends

Gap Inc; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Gap Inc. seeks a General Manager to lead store teams and execute a profitable business plan. You drive sales growth, coach staff, and align daily operations with brand standards to deliver a best-in-class customer experience.

You will manage budgets, forecast demand, schedule staff, and supervise merchandising, operations and product flow while ensuring compliance and community engagement.

Qualifications

• 3–5 years of retail experience leading others.
• Bachelor’s degree or equivalent preferred.
• Demonstrated ability to deliver results.
• Strong communication with customers and staff.
• Willingness to travel as needed.

Responsibilities

• Analyzes results, identifies opportunities and drives KPIs with leadership.
• Forecasts and schedules to drive profitable sales growth.
• Manages store budget for daily operations supporting the P&L.
• Builds productive teams through sourcing, selection and development.
• Coaches and gives feedback to improve performance.
• Leads SOPs and initiatives and ensures compliance.
• Promotes an inclusive environment and customer focus.
• Leverages OMNI to deliver frictionless customer experiences.

Skills

People leadership

Forecasting

Budget management

Customer experience

Communication

Education

Bachelor's degree or equivalent

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills