General Manager - The Last Bite

Kalahari Resorts; Pocono Manor (PA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a leading resort as the Last Bite General Manager, overseeing all aspects of a high-volume candy shop. You will ensure smooth operations, manage a team, and drive sales while creating a memorable guest experience. With a commitment to excellence and a comprehensive benefits package, this role offers the chance to thrive in a dynamic environment.

Benefits

401(k) matching

Paid time off

Health coverage

Employee discounts

Education assistance

Qualifications

• 5 years of retail/food and beverage experience.
• 3 years of management experience.

Responsibilities

• Manage daily store operations and maintain cleanliness.
• Recruit, train, and lead associates for great service.
• Track sales and manage budgets.

Skills

Retail Management

Visual Merchandising

Customer Service

Job description

Description

Welcome to the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort. As a major employer, we provide thousands of jobs and career growth opportunities while delivering exceptional service. Our associates take care of millions of guests each year, making every visit special.

Beyond our walls, we’re making a difference. Through our partnership with charity: water, we’re committed to bringing clean water to one million people in Africa.

The Last Bite – General Manager

Kalahari Resorts & Conventions is seeking the Last Bite General Manager. In this position, you will control all aspects of the retail end of the candy shop within the resort. The general manager will manage a high-volume store and be excellent at retail merchandising, driving add-on sales, be aware of store performance, be an educated buyer, and be a smart scheduler.

Key Responsibilities

• Store Operations
  Ensure smooth daily operations, maintain store cleanliness and visuals, and manage transactions.

• Labor Management
  Recruit, train, and lead associates while promoting great service and team morale.

• Inventory & Supply
  Oversee candy and supply orders, monitor stock levels, and coordinate with vendors.

• Sales & Financials
  Track sales, hit revenue goals, manage promotions, and control budgets.

• Guest Experience
  Deliver a fun and friendly atmosphere, handle feedback, and build customer loyalty.

• Retail Merchandising
  Design and maintain attractive product displays that drive sales and align with seasonal themes or promotional goals.
  Ensure proper product placement, signage, and visual consistency throughout the store to enhance the shopping experience.

What We’re Looking For

• We require a background of 5 years’ retail/food and beverage experience and three years of management experience.

• 1-3 years of experience in retail, visual merchandising, or store displays is required.

• Basic knowledge of P&L, labor control, & food cost/recipe costing.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within

• 401(k) matching, paid time off, and holiday compensation

• Health, dental, and vision coverage for full-time associates

• Employee appreciation events, discounts, and perks at all resorts

• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers and by USA TODAY as the #1 Best Indoor Water Park. These awards reflect our commitment to both our guests and team members.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026).

Kalahari Resorts & Conventions is an Equal Opportunity Employer.